Best bathroom brands
By Liz Ransome-Croker
Article 4 of 10
Find out what Better Bathrooms' customers think of the quality and durability of its products, value for money and customer service.
Our survey of 3,982 Which? members and bathroom owners helps you to compare bathroom brands from well-known companies, such as Plumb Center, Bathstore and B&Q.
This is only the second time we've been able to rate Better Bathrooms, and its rating is similar to last years. This year we have also asked people to rate it for durability, both overall and individual components.
Which? members can log in to unlock the tables below to see how Better Bathrooms is rated for customer service, quality of products and finish, durability and value for money, as well as read comments from B&Q bathroom owners.
If you're not a Which? member, you can gain access to this and thousands of home and technology reviews by joining Which? now.
To find out how Better Bathrooms compares with other brands, go to our best and worst bathroom brands page.
Better Bathrooms durability
We asked customers about the durability of their bathroom suite overall, and the durability of its different components - bath, shower cubicle, sink and toilet.
Better Bathrooms' bathroom furniture and installation
As well as asking people about the bathroom suites they bought from Better Bathrooms, we also asked them to rate its bathroom furniture and installation services.
Unfortunately, not enough people responded to the questions on furniture to give us a rating for these aspects for Better Bathrooms. It does not offer an installation service.
Better Bathrooms customer comments
We asked customers to give us more details on their experiences - logging in will reveal their comments.
Better Bathrooms bathrooms
Click through our picture gallery below to see a range of Better Bathrooms bathrooms across different prices and styles.
Better Bathrooms services
Better Bathrooms used to have a number of showrooms and trade counters, but in early 2019 it went into administration and has closed all of them.
After being bought out of administration by Buy It Direct Ltd - which also owns Furniture 123, Laptops Directs and Appliances Direct, among other brands - it now only sells online.
It has a wide range of bathroom suites, fittings, accessories, tiles and showers. You can view its suites by type (such as P-shape baths or shower baths), style or room. It also has a range of bathroom suites for people with mobility issues.
You can download free brochures - for bathrooms and for tiles - from its website, or order one to be sent in the post. Better Bathrooms sells to both consumers and tradespeople.
Bathroom showrooms: After going into administration, Better Bathrooms closed all its stores, and you can now only buy online.
If you've already bought from Better Bathrooms and are concerned about it having gone into administration, visit our guide on what to do is a retailers goes into administration for all you need to know.
Planning/design service: It doesn't offer a design or planning service, but staff can offer over the phone.
Better Bathrooms is predominantly online and has a wide range of bathroom products
Installation: It doesn't offer an installation service, so you will need to find your own installer, who can then either fit the Better Bathrooms bathroom you have bought yourself, or you can get them to buy it as a tradesperson. You can use Which? Trusted Traders to find a recommended installer in your area.
Showers: Better Bathrooms stocks a wide range of showers, including electric and mixer showers, from a range of brands, including MX, Triton, Vira and Quadro. It also sells shower heads, accessories and shower enclosures.
We've rated well-known shower brands and tested electric showers to find out how reliable they are and whether they deliver on the manufacturer's claims.
Bathroom furniture: You can buy fitted or freestanding furniture from Better Bathrooms, including wall-hung vanity units and combined basin and toilet units.
Bathroom fittings, flooring and tiles: Better Bathrooms sells a range of fittings, from mirrors to lighting, as well as wall and floor tiles. It doesn't supply any other type of bathroom flooring.