Best and worst online shops
By Vicki Crowe
Find out which websites shoppers love and hate in our table of the best and worst online shops.
Thousands of shoppers have told us about their experience shopping online, so that we can rank the biggest retail websites from best to worst.
Which? members responded in their thousands to our survey about their experiences of online shopping. Find out which retailers you can rely on below.
Our results include big names such as Amazon.co.uk, JohnLewis.com, MarksandSpencer.com and eBay.co.uk, as well as specialists such as Toolstation.com, LizEarle.com and WexPhotoVideo.com.
Only the shops that customers think are the very best get a high customer score. So if you want convenient delivery times, good prices and a great range of products, use our results to choose the best online shops and avoid the worst.
The table below reveals the 117 best and worst online shops for 2018, as voted for by more than 10,000 people.
Visit our category specific guide to shops and websites rated to find out how people rate each store for range, product quality and value for money. Plus, find out which brands are Which? Reccommended Providers.
Using the table
Sample sizes: Sample sizes are in brackets.
Customer score: This is based on a combination of overall satisfaction and how likely people are to recommend the company to a friend.