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Boiler Brand Guides

Potterton Boiler Guide

By Matthew Knight

Article 12 of 17

Find out how Potterton fared in our boiler brand reliability and satisfaction survey - and what trusted boiler engineers make of the Potterton brand.

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British company Potterton has been around for more than 150 years, and has built more than five million boilers in that time.

Potterton offers several combi boiler ranges, including Potterton Gold and Titanium combi boilers, Potterton Promax, Performa and Potterton Heatmax combi boilers. It also offers heat-only boiler ranges, including the Potterton Promax boiler range as well as Promax and Performa system boilers. You can find more details about the individual products in these ranges in our boiler reviews.

Thousands of Which? members take part in our annual survey of boiler brand reliability and customer satisfaction, which enables us to guide you to the best and worst boiler brands. We also conduct a survey with more than 200 trusted boiler engineers to get their independent views on which boiler brands are the best.

Boiler brand guide
Brand data for Potterton boilers
Overall score M
Customer score
Engineer recommendation
Build quality
Availability of parts and spares
Ease of fixing a common fault
Ease of servicing
Table notes
The reliability and customer score are based on responses from a survey of 9,610 Which? members about their boilers that took place in May 2017. Reliability sample size (91).
Engineer recommendation, build quality, availability of parts and spares and ease of fixing a common fault and ease of servicing are based on responses to a survey of 219 Which? Trusted Trader heating engineers that took place in May 2017.


Member Content

How much do Potterton boilers cost?

Potterton boilers cost between £610 and £1,000, depending on their type and size.

Choosing the best Potterton boiler

Most Potterton boilers come with a two-year warranty. To register a Potterton warranty, you can either fill in the registration card that comes with your product, phone Potterton on 0844 481 0559 or register the product online at www.potterton.co.uk.

Extended warranties (called breakdown plans) for Potterton products are available once the product warranty has expired. These plans are underwritten by Domestic & General. You can contact Potterton on 0844 481 0559 for a breakdown plan quote.

Potterton warranties

0844 871 1560

Potterton servicing

0844 871 1545

Potterton boiler servicing, customer service and aftersales technical support is provided by Heateam, the service division of BDR Thermea, which claims to have a national network of over 200 engineers.

You can find out about the service offered by Heateam in our review of boiler cover contracts.

Potterton parts and repairs

Potterton parts are provided by the BDR Thermea part specialist Interpart. You can contact Interpart on 0844 871 1540 for stockists in your local area.

Potterton contact details

You can contact Potterton by writing to:

Brooks House, Coventry Road
Warwick, CV34 4LL

or by emailing info@potterton.co.uk.

Potterton general enquiries

0844 871 1560

Potterton technical queries

0844 871 1560