Auto Europe was launched as a specialist car hire broker for US travellers when visiting Europe but now serves more than 20,000 worldwide locations.
Which? verdict: Auto Europe is a reliable provider, which satisfies most of the time, but its customer service needs work
|Which? Recommended Provider||Customer score||Clarity of extra charges||Clarity of fuel policy||Clarity of final hire cost||Customer service||Clarity of information about supplier||Overall satisfaction with car hire supplier|
Auto Europe impressed customers, with a five-star rating for the clarity of fuel policy, clarity of final cost of hiring a car, as well as information about the car hire supplier.
In fact, it scored well all round, except for its average customer service score.
Some reported a decent service, but others were faced with unhelpful aftercare when they wanted to complain about car hire companies. One put it: ‘When the local rental car company behaves like a buccaneer, they should help, but they do not.’
Overall though it’s got a lot to offer. One Auto Europe user said: ‘Very clear options when it came to selecting a car class and supplier together with very competitive prices.'
Auto Europe users were also fans of the ‘clear’ website showing all the offers side by side.
offers a good all-round service with clear information on charges and pricing, and flexible cancellations. However, it needs to improve its customer service. Which? Recommended Provider still edges ahead.