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Auto Europe car hire review
We survey thousands of car hire broker customers to give you an independent, unbiased rating of Auto Europe and let you compare it with six other car hire brokers
What is Auto Europe?
Auto Europe was launched in 1954 as a specialist car hire broker for American travellers visiting Europe, but it now serves more than 28,000 locations worldwide.
Which? verdict
Auto Europe offers excellent customer service and is well worth trying if you’re unable to find what you need with Which? Recommended Provider Zest Car Rental.
Visit Autoeurope.co.uk
Auto Europe car hire broker customer ratings
If you want to see how Auto Europe measures up to its rivals, read our best and worst car hire brokers page.
| Car hire broker | Which? Recommended Provider? | Customer score |
|---|---|---|
| Auto Europe | No | 80% |
Customer score is based on a combination of overall satisfaction and how likely people are to recommend the company. Survey carried out in March 2024.
What’s Auto Europe like?
Auto Europe impressed customers, with a maximum five-star rating for its customer service. Several loyal customers praised the ‘painless process’ for booking and making alterations. One said: ‘They have accommodated my changes at no extra cost and were easy to contact.’
The company also received five stars for its overall communication, as it provides useful updates to customers ‘without bombarding your inbox’.
The only problems reported by customers were due to the car hire provider, rather than the broker. Auto Europe received just three stars for the clarity of the information on the provider, and for overall satisfaction with the provider.
It did, however, receive a positive four out of five stars for clarity regarding any extra charges. One customer stated: 'In the shark-infested world of car hire, they are a beacon of clarity and value.'
Should I book with Auto Europe?
Auto Europe offers a great service, with transparent charges and efficient communication. However, Which? Recommended Provider Zest Car Rental still edges ahead.