28th July 2021
As its name suggests, Do You Spain is a car hire broker offering car rental services in locations across Spain and Spanish islands such as Mallorca and Menorca.
Which? verdict: Do You Spain provides a middling service but with room for improvement.
Car hire broker: Do You Spain (33)
Which? Recommended Provider
Clarity of extra charges
Clarity of fuel policy
Clarity of final hire cost
Clarity of information about supplier
Overall satisfaction with car hire supplier
With at at least three stars out of five in every category, and a sprinkling of four-star ratings, Do You Spain is consistent, even if those stars don’t shine too brilliantly.
Customers certainly appreciate its pricing. One said: ‘The actual costs were quite remarkable.’
But keen pricing is all well and good until something goes wrong. Some customers told us that if you have any issues with your car hire, it's not easy to get hold of Do You Spain. ‘The only difficulty is getting back to them with a complaint – there is no clear way to do this,’ one said. Another commented that Do You Spain was ‘not interested’ in hearing their complaint.
Much of the criticism we heard was directed towards the actual hire car companies, which suggests that Do You Spain doesn’t do a great job of vetting the firms it uses.
Still, it certainly has its fans. It offers ‘great service’, said one customer. Another told us they’d used the company twice a year for the past 15 years with no issues.
But, compared with brands at the top of the table, Do You Spain has room for improvement.