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27 April 2021

Rental Cars

We survey thousands of real car hire broker customers to give you an independent, unbiased rating of Rental Cars and let you compare it to four other car hire brokers.
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WhichEditorial team

Global brand Rental Cars can help you arrange car hire in 160 countries across the globe.

Which? verdict: A half decent performance, but there’s no escaping the fact that Rental Cars came bottom of the broker table.

Visit Rentalcars.com

Rental Cars customer ratings

If you want to see how Rental Cars measures up to its rivals, read our best and worst car hire brokers page.

Car hire broker: Rental Cars (167)
Which? Recommended Provider Clarity of extra charges Clarity of fuel policy Clarity of final hire cost Customer service Clarity of information about supplier Overall satisfaction with car hire supplier Customer score
No 69%
We sampled 2,282 people in January 2020 who had hired a car in the last 12 months. Sample size is in brackets. Customer score combines overall satisfaction and likelihood to recommend. A dash means not enough responses to calculate that category.

What's Rental Cars like?

Rental Cars scored four stars out of five in four categories: ease of opting out of additional extras; clarity of final cost of hiring; clarity of fuel policy and clarity of information about the company supplying the hire car. 

And it has plenty of satisfied customers. ‘They always present options clearly and on the rare occasion I have had a problem they have sorted it out quickly,’ said one. ‘Painless booking process with competitive prices’ said another customer. Many highlighted the company’s easy-to-use app, too. 

But others weren’t so keen. One customer was charged taxi and pickup truck charges by the supplier, Avis, when their car broke down and told us when they asked Rental Cars to help reclaim these costs, the company was ‘not interested’ in helping.

Another wanted to double check there would be no damage charges after the rental ended. Nobody had checked their car on drop off and Rental Cars wasn't uninterested in helping find out this information on behalf of the customer. 

These incidents certainly help explain the average three stars the company received in our survey for customer service. Combined with the three stars for clarity of extra charges and it coming bottom of the pile, there is still a lot of work to be done.

Should I book with Rental Cars?

Rental Cars combines easy and straightforward bookings but there's a question mark over its customer service. Zest is a better bet for customer service and overall satisfaction.