22nd July 2021
Independent operator Zest can arrange car hire for you in locations across Europe and the US as well as Australia and New Zealand. It was rebranded from Economy Car Hire in 2016.
Which? verdict: The only broker with five-star customer service, Zest is a worthy holder of its Which? Recommended Provider title offering great service and peace of mind.
Car hire broker: Zest Car Rental (144)
Which? Recommended Provider
Clarity of extra charges
Clarity of fuel policy
Clarity of final hire cost
Clarity of information about supplier
Overall satisfaction with car hire supplier
In an industry plagued by problems, it’s great to see a company with ‘a fresh, honest approach to car hire’, something Zest claims on its website and fulfils in practice.
All its providers are regularly vetted and have signed up to strict new cleaning procedures during the Covid pandemic.
Hiring with Zest buys you peace of mind. It’s the only broker with five-star customer service – and if anything goes wrong, it will deal with the local car hire company for you, which has proved invaluable during Covid. Some 93% of Zest's customers were satisfied with the service they received when their car hire was disrupted by the pandemic (compared with the 77% average).
Cancellation is free (up to 48 hours before collection) and easy to do online, and free amendments can be made at any time.
Zest also includes excess reimbursement insurance and, often, a second driver free of charge. As one customer said: ‘I like the fact that the price it quotes up front is the final one, with no hidden charges.’
Zest is at the top of the broker table for the ninth year in a row. It passes all of our covid refund requirements, and pricing transparency and policy checks to become a Which? Recommended Provider, and it remains the only broker to have ever done so. It only works with reputable local and international providers, and it has an ongoing monitoring programme to ensure that standards don't slip.
Zest’s refreshing approach to car hire makes it a standout favourite. With five stars for its clear and transparent pricing, and policy details, as well as excellent customer service if anything goes wrong while you're there, it’s the top choice for finding car hire.