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16 August 2021

Holiday Autos

We survey thousands of real car hire broker customers to give you an independent, unbiased rating of Holiday Autos and let you compare it with four other car hire brokers.
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Which?Editorial team

Holidays Autos can help you to arrange car hire in a wide range of locations across the globe.

Which? verdict: An all-round solid performer but there are better options.

Visit Holidayautos.com

Holiday Autos customer ratings

If you want to see how Holiday Autos measures up to its rivals, read our best and worst car hire brokers page.

Which? Recommended Provider
Clarity of extra charges
Clarity of fuel policy
Clarity of final hire cost
Customer service
Clarity of information about supplier
Overall satisfaction with car hire supplier
Customer score
No
73%
  • We sampled 2,282 people in January 2020 who had hired a car in the last 12 months.
  • The sample size for Holiday Autos is 109 people.
  • Customer score combines overall satisfaction and likelihood to recommend.

What's Holiday Autos like?

With a respectable customer score of 73% and some decent star ratings throughout the categories, Holiday Autos ticks most of the boxes. It even received five stars out of five for the clarity of its fuel policy. 

Customers commented that the company’s booking and hire process was ‘simple’ and ‘straightforward’ – ideal for a hassle-free hire. 

A bonus is that it offers ratings for each car provider on its website to help people weigh up price versus quality of service. 

Customers told us they found its pricing very competitive too, especially compared with booking directly through a provider. 

But Holiday Autos falls short on its customer service. It scored an average three out of five stars in this category once again this year, as rated by our survey respondents.

Customers highlighted a couple of issues. One said: ‘Some problems in getting in contact after the hire’. Another explained that they felt passed back and forth between broker and car hire company when trying to lodge a complaint. They said: ‘No one was prepared to help us and we were going round in circles trying to get help.’

While Holiday Autos gets OK ratings, Which? Recommended Provider Zest is a better bet. One customer said: ‘I've recently booked with Zest, and the clarity of the booking process with easy access to customer support is staggeringly superior to Holiday Autos.’

Should I book with Holiday Autos?

Holiday Autos customers particularly like the ease of booking and its flexible approach to changes and cancellations, but there are better car hire brokers, especially Zest Car Rental.