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Guy is an award-winning travel writer with 20+ years experience. He runs a crack team of researchers, unearthing everything from the best beaches to the worst car hire companies.
Global brand Rentalcars.com is a trading name of Booking.com. Whether you visit Rentalcars.com or Booking.com, you'll get exactly the same service and options. The websites can help you to arrange car hire in more than 160 countries across the globe.
Rentalcars.com/Booking.com is a solid option when hiring a car, but its customer score is still well below the top performers, and it received a mediocre three-star rating for customer service.
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If you want to see how Rentalcars.com measures up against its rivals, read our best and worst car hire brokers page.
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| Car hire broker | Which? Recommended Provider? | Customer score |
|---|---|---|
| Rentalcars.com/Booking.com | No | 73% |
Customer score is based on a combination of overall satisfaction and how likely people are to recommend the company. Last survey carried out in March 2024.
Rentalcars.com/Booking.com received four out of five stars for its communication, with pleased customers saying ‘everything was stated clearly and promptly’ and that it provided ‘great detail about everything you need to know’.
However, some users had issues with its customer service, for which it received an average three stars.
Multiple customers told us that it ‘refused to help’ when they faced problems with the car hire provider booked through Rentalcars.com/Booking.com. It was a ‘very stressful and frustrating few weeks’, one customer told us.
It offers a decent service as long as nothing goes wrong. Those customers who encountered a problem were not impressed with the customer service they received. There are better brokers available, such as Zest Car Rental.