22nd July 2021
We weigh up the pros and cons, plus what you should consider to find the best company for you.
Chris Sutherland, Director of The Kitchen Company (which also designs and installs fitted wardrobes, said: ‘We can give the customer what they want rather than have them choose from what’s available.
‘If someone wants full carcass wardrobes (where you have a complete cupboard behind the doors so your clothes are not in contact with a wall) we can do that, or just front frame (where you’ll pay less because you are not buying a carcass). Our wardrobes are bespoke. They can be any width, height and depth so you can maximise storage. Most manufacturers can't do this. We have 24 carcass colours and 45 door finishes, giving over 1,000 possible combinations.
‘All our sales designers will see the installation through to completion with the customer. They will meet the fitter on site and explain to them what’s needed. They will make sure that the whole design goes as smoothly as possible.
‘Small firms tend to have a small, well-drilled team of long-serving staff, so you’re more likely to get a better design and installation service from a small independent retailer. They can’t afford national advertising so they have to rely on recommendation and word of mouth. So they’re much more switched on to making sure their customers are happy.’
Which? members can to see the top reasons people chose independent brands, compared with bigger chains. These are based on our survey of 1,744 people who bought fitted bedroom furniture in the last 18 months.
Plus we reveal which national firms have more of the feel of an independent brand about them.
Opting for an independent carpenter or joiner means that you aren’t limited to the options available from a specific brand. So you’re more likely to get storage designed to fit your room and requirements precisely.
Comments from some customers in our survey included:
If you’re keen to employ someone local to build your fitted bedroom furniture, rather than opting for a national chain, use to find a reliable and professional carpenter or joiner near you. Every trader listed is independently vetted so you can be confident in their service. You don’t need to be a Which? member to contact traders using the service.
One person in our survey of 1,744 people who bought fitted bedroom furniture in the last 18 months said that they ‘expect better quality and service from a local company, as they care more and rely more on their reputation’.
As well as how satisfied customers are with the firm they chose, it’s also worth considering any parts of the service or product that are particularly important to you, for example customer service, delivery speed or how well-built the wardrobes are.
An impressive 86% of customers of independent companies said that they had no problems with the delivery of their fitted bedroom furniture.
No named firm in our survey achieved higher than 80% problem-free deliveries according to customers. But two firms had delivery problems with four in 10 of their customers in our survey.