You’ll want to get good use out of a suitcase, so you don’t want to buy one that turns out to be flimsy after a few uses or is a pain to manoeuvre around.
We surveyed more than 1,300 Which? members to find out which suitcase brands have the best models for your travels so you can make the best decision before your next trip.
Our results show there’s a big difference between the highest and lowest-scoring brands. Suitcases from the lowest-scoring brands are more difficult to pull around the airport and aren’t good value for money.
In our survey, we analysed how customers feel about some of the most popular suitcase brands including American Tourister, Antler and John Lewis, measuring them on everything from how robust their zips and handles are to how easy they are to wheel around on different surfaces. The results show which suitcases fare the best during aeroplane travel, so you can look for your next suitcase from brands with the most satisfied customers.
There is a big difference between the highest and lowest-scoring brands, with the top-rated brand achieving 83% and the lowest getting only 65%.
We’ve tested models from different brands, putting them through tests which include water resistance to see how well they deal with poor weather conditions and drop tests to check how well they deal with rigorous handling.
The table below summarises the results for this year’s customer satisfaction survey.
Brands are ranked by customer score, which is measured by how satisfied customers are and whether they would recommend the brand. The higher the score, the more likely customers are to recommend the brand.
|Marks and Spencer|
Table notes: The above data is based on a survey conducted on 1,373 Which? Members in May 2019.
Find out more about each of the brands in our survey, including more about how well they scored.