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28 June 2021

Which suitcase brands to buy

We surveyed more than 1,300 suitcase owners to see which brands have the most satisfied customers. Our guide looks at which of the biggest brands from Antler to John Lewis and Samsonite makes the best suitcases for aeroplane travel.
Louise Muyanja
Lightweight suitcases 440362

You’ll want to get good use out of a suitcase, so you don’t want to buy one that turns out to be flimsy after a few uses or is a pain to manoeuvre around. 

We surveyed more than 1,300 Which? members to find out which suitcase brands have the best models for your travels so you can make the best decision before your next trip.

Our results show there’s a big difference between the highest and lowest-scoring brands. Suitcases from the lowest-scoring brands are more difficult to pull around the airport and aren’t good value for money.

In our survey, we analysed how customers feel about some of the most popular suitcase brands including American Tourister, Antler and John Lewis, measuring them on everything from how robust their zips and handles are to how easy they are to wheel around on different surfaces. The results show which suitcases fare the best during aeroplane travel, so you can look for your next suitcase from brands with the most satisfied customers. 

Best vs worst suitcase brands compared

There is a big difference between the highest and lowest-scoring brands, with the top-rated brand achieving 83% and the lowest getting only 65%. 

We’ve tested models from different brands, putting them through tests which include water resistance to see how well they deal with poor weather conditions and drop tests to check how well they deal with rigorous handling. 

By consulting our expert suitcase reviews, you can find a model that aces our tests and receives a good customer score.

Read our suitcase reviews to find out which models are Best Buys. 

The best suitcase brands

The table below summarises the results for this year’s customer satisfaction survey.

Brands are ranked by customer score, which is measured by how satisfied customers are and whether they would recommend the brand. The higher the score, the more likely customers are to recommend the brand.

Brand
Customer score
Antler
American Tourister
Eastpak
Delsey
IT Luggage
Marks and Spencer
John Lewis
Revelation
Samsonite
Tripp

Table notes: The above data is based on a survey conducted on 1,373 Which? Members in May 2019.

Suitcase brands rated

Find out more about each of the brands in our survey, including more about how well they scored.

Only logged in Which? members can view the verdict for each brand listed alphabetically below. 

If you're not yet a member,  join Which? to get instant access.

  • American Tourister suitcases verdict
  • Antler suitcases verdict
  • Delsey suitcases verdict
  • Eastpak suitcases verdict
  • IT Luggage suitcases verdict
  • John Lewis suitcases verdict
  • Marks and Spencer suitcases verdict
  • Revelation suitcases verdict 
  • Samsonite suitcases verdict
  • Tripp suitcases verdict

Head to our suitcase reviews

Know which suitcase you want? Head straight to our suitcase reviews and find your perfect model. 

If you’re looking for a more compact case, we’ve tested cabin bags under the same rigorous tests as our suitcases. Check out our cabin bag reviews to find one that’s perfect for your short trips.