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We surveyed more than 1,000 cabin bag owners from the biggest brands including Eastpak, Samsonite and John Lewis. Our results reveal which brand has the most satisfied customers.
LM
Louise Muyanja
In this article
Buying luggage can be expensive, so you want to make sure that yours makes the best use of its space and is good value for money. We’ve surveyed more than 1,000 people to find out the best cabin bag brands for taking on your next flight.
Our survey results show a noticeable difference between the best and worst cabin bag brands. Cabin bags from the lowest-scoring brands have trouble fitting into overhead lockers on planes while the best brands won’t cause you any trouble.
Our survey looks at how customers feel about the most well-known brands from IT Luggage to John Lewis and Samsonite, measuring them on everything from how easy they are to wheel around on different surfaces to whether customers feel they got good value for money. The results show which cabin bags are the best for aeroplane travel, so if you’re a frequent flier, you can choose the perfect cabin bag for your trips.
Best vs worst cabin bag brands
As you can see, there is a big gap between the highest and lowest-scoring brands, with the top-scoring brand getting 87% and the lowest getting 73%.
We’ve tested cabin bags from different brands in this survey, putting them through their paces in drop tests and water resistance tests. By consulting our expert cabin bag reviews, you can find a model that does brilliantly in our tests and receives a good score for customer satisfaction.
The table below summarises the results for this year’s customer satisfaction survey.
Brands are ranked by customer score, which is measured by how satisfied customers are and whether they would recommend the brand. The higher the score, the more likely customers are to recommend the brand.
To find out more about each of the brands rated in our survey, including how well they score in our tests and whether they have any Best Buys, click a brand from the drop-down list below.
Only logged in Which? members can view the full results hidden below. If you're not yet a member, join Which? to get instant access.
Table notes: The results of the customer score are from our survey of 1,064 Which? members in May 2019. The customer score is based on satisfaction with the brand and likelihood to recommend.
Table notes: The results of the customer score are from our survey of 1,064 Which? members in May 2019. The customer score is based on satisfaction with the brand and likelihood to recommend.
Table notes: The results of the customer score are from our survey of 1,064 Which? members in May 2019. The customer score is based on satisfaction with the brand and likelihood to recommend.
Table notes: The results of the customer score are from our survey of 1,064 Which? members in May 2019. The customer score is based on satisfaction with the brand and likelihood to recommend.
Table notes: The results of the customer score are from our survey of 1,064 Which? members in May 2019. The customer score is based on satisfaction with the brand and likelihood to recommend.
Table notes: The results of the customer score are from our survey of 1,064 Which? members in May 2019. The customer score is based on satisfaction with the brand and likelihood to recommend.
Table notes: The results of the customer score are from our survey of 1,064 Which? members in May 2019. The customer score is based on satisfaction with the brand and likelihood to recommend.
Table notes: The results of the customer score are from our survey of 1,064 Which? members in May 2019. The customer score is based on satisfaction with the brand and likelihood to recommend.
Table notes: The results of the customer score are from our survey of 1,064 Which? members in May 2019. The customer score is based on satisfaction with the brand and likelihood to recommend.
Table notes: The results of the customer score are from our survey of 1,064 Which? members in May 2019. The customer score is based on satisfaction with the brand and likelihood to recommend.
Head to our cabin bag reviews
Know which cabin bag you want? Head straight to our cabin bag reviews and find your ideal model.
Or if you’re looking for the perfect suitcase instead, head to our suitcase reviews to find the most durable and easy to use.
