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There’s little to separate the three best suitcase brands in our latest survey – except price. The results reveal that the most well-known brand isn’t always the best choice for value for money.
Samsonite was the most-owned label in the survey. It’s existed for more than a century, but members paid more for its luggage than for any other brand. So, is it just a costly status symbol?
We asked Which? members to rate suitcases and cabin bags they’d bought within the past five years on everything from the pocket space to whether they’re easy to wheel over different surfaces.
Tripp scored an impressive 81% overall, yet owners told us that Tripp cases cost them, on average, a third of the price (£64) of Samsonite luggage (£197), which received the same overall score (81%).
Lauren Bell, senior writer/researcher says: 'This year, 1,300 Which? members gave us their opinions on the full-sized suitcases they own. Another 1,700 told us about the best and worst cabin bags. We combined the ratings for how likely they were to recommend the brand and how satisfied they were with their purchases, to rank them from best to worst by calculating an overall customer score. We only report on brands that receive a minimum of 30 responses. External factors never influence rankings. This editorial independence is why you can trust us.'
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82% | £129 | ||||||||||||
81% | £197 | ||||||||||||
81% | £64 | ||||||||||||
78% | £141 | ||||||||||||
78% | £80 | ||||||||||||
75% | £59 | ||||||||||||
73% | £104 |
Table notes: Sample size in brackets. Results from a survey of 1,395 members of the Which? Connect panel who told us about suitcases they'd owned in the past five years. Research was carried out in April to May 2024. Average price paid is based on the mean amount members told us they paid for their luggage. Customer score is based on satisfaction and whether members would recommend the brand.
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Customer score: 82%
Average price paid: £129
If you’re after a case that will stand out on the luggage belt without being garish, Eastpak will deliver. With forest green, egg-yolk yellow and lilac options, in addition to the usual business-smart colours, there's an array of colours to choose from. Members were impressed, awarding the brand four stars out of five for stylishness. But style means nothing without substance.
Fortunately, there’s no need to sacrifice one for the other. Eastpak’s bags are built to last, according to our survey respondents. The label got the full five stars for its tough and durable suitcase wheels, zips and handles. A few people who bought an Eastpack suitcase mentioned a lack of manoeuvrability, suggesting it could be down to their bags having only two wheels. It’s good to note, therefore, that Eastpak sells four-wheeled alternatives. On average, owners paid £129 for a full-sized hold bag. But gripes were minimal and it won the title of best-rated suitcase brand overall.
Verdict: Not cheap but given its durability, Eastpak is worth every penny
Shop Eastpak suitcases at Very
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From the pros and cons of soft and hard-shell cases, to what to look for in your next bag to ensure it lasts, we've outlined what to look for when you next invest in luggage
Customer score: 81%
Average price paid: £182
A decent suitcase should last decades. That’s possibly why so many members favour legacy brand Samsonite – it’s a quality label and scored four or five stars in every category for durability. But so did rivals Eastpak (82%) and Tripp (81%), which are significantly cheaper on average.
Samsonite’s three-star value-for-money rating suggests that prices are in fact too high to be deemed excellent value. Its large suitcases (£197) cost £70 more than Eastpak bags (£129), on average, and £130 more than Tripp’s (£64), according to members. A quick scour of Samsonite’s website and you’ll even find a few cases costing in excess of £800, made from long-lasting aluminium rather than the polycarbonate or polypropylene used for hard-shell bags. Its plush aluminium luggage is the most iconic of its suitcases, but it has downsides: aluminium still scuffs and, at 7kg (91-litre case), it’s heavy.
There’s no denying that Samsonite bags are excellent and stylish, but if you can forgo the brand name, your bank balance will be better off if you look elsewhere.
Verdict: Time for a rethink. Eastpak and Tripp do just as good a job for much less money
Shop Samsonite suitcases direct
Shop Samsonite suitcases at John Lewis
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Samsonite's cabin luggage also scored highly. See how other brands fared in our cabin bag survey results.
Customer score: 81%
Average price paid: £64
If you’re looking for hold baggage on a budget, Tripp should be your go-to choice. It was rated the second-best brand in the suitcase survey (joint with Samsonite), costing owners just £64 per piece of luggage.
On average, members paid £107 for a full-sized case across all brands, so Tripp really does have excellent prices. It scored an average of three stars out of five in the 'storage, space and pockets' category, with owners commenting on the lack of external pockets – but this may have more to do with Tripp’s cases mostly being hard-shelled.
Some were disappointed with the ‘plasticky’ appearance. You won’t miss your case at baggage reclaim, although – with colours such as banana and watermelon in its collection – you may need to wear your sunglasses. With four stars out of five for durability, and the same overall customer score as a Samsonite case but at a third of the price, we’ll let the lack of pockets and the less slick finish slide.
Verdict: Great products at an equally great price.
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All suitcase labels that appeared in our survey scored highly. John Lewis, which came bottom of the table, still gained a decent overall score of 73%.
All brands were awarded at least three stars in individual categories, too, with most gaining four or more – a testament to how robust and manoeuvrable they are.
Our advice? Look to Tripp (above) and M&S for good-value, high-quality cases.
In previous tests, we've not always found hard-shelled luggage more durable than soft-shelled. Both have pros and cons.
To ensure your next bag goes the distance, we've outlined what to look for when buying luggage.