Full Fibre 100
Sky is one of the biggest broadband providers in the UK, and offers a wide range of packages – but it hasn't always been rated highly by its customers in the Which? survey. How does it do this time around?
Below you’ll find a range of information about Sky broadband. Which? Members can also read our full review, including:
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We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.
Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.
That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.
All new Sky Broadband customers receive the newer Sky Q Hub router. Sky claims this is its fastest ever router, delivering its 'most reliable Sky broadband experience via dual-band wireless technology'.
Sky is best known for its combined TV, broadband and phone deals but it also offers several options for those who don't want to subscribe to its pay TV service. These broadband deals also include a landline phone service, though mean it now offers some phone services via its broadband service.
Sky's broadband deals are available with 'Boost' for an additional fee - this adds in Sky's guarantee that wi-fi will work in every room of your home, plus benefits including engineer visits on evenings and weekends, and additional parental controls.
All contracts now last 18 months. Sky's packages aren't restricted by a fair-usage policy or any traffic management. Plus, you'll be able to stay online when you're out and about thanks to free and unlimited public wi-fi access at hotspots via the Sky WiFi app.
Sky now offers just four packages. The standard broadband 'Essential' package has an average speed of 11Mbps, and its widely available fibre package 'Superfast' has an average speed of 59Mbps.
Speedier broadband is also available in limited areas - the 'Ultrafast' deal has an average speed of 145Mbps, while 'Ultrafast Plus' has an average speed of 500Mbps.