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Updated: 16 Mar 2022

Sky broadband review

We've surveyed thousands of broadband users and can tell you everything you need to know about Sky broadband – including whether to sign up for one of its deals
Yvette Fletcher

Sky is one of the biggest broadband providers in the UK, and offers a wide range of packages – but it hasn't always been rated highly by its customers in the Which? survey. How does it do this time around?

Read on for our review, or use Which? Switch Broadband to find the best broadband deal for you.

Sky broadband review

Below you’ll find a range of information about Sky broadband. Which? Members can also read our full review, including:

  • A full breakdown of how its customers rated it for key factors, such as the technical support it provides
  • Quotes from real Sky broadband customers on their experiences
  • Compare all of Sky's broadband deals.
  • Access to our Sky broadband satisfaction survey results.
SpeedReliabilityEase of set upValue for moneyEase of contactingCustomer serviceTechnical supportCustomer score (%)

We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.

Broadband Which? Recommended Providers: discover which providers impressed most in our latest survey.

What is the latest Sky router?

All new Sky Broadband customers receive the newer Sky Q Hub router. Sky claims this is its fastest ever router, delivering its 'most reliable Sky broadband experience via dual-band wireless technology'.

When our experts took a look, they found the Sky Q Hub did the basics well but was lacking in some areas. For more, head to our review of the Sky Q Hub.

Sky broadband deals

Sky is best known for its combined TV, broadband and phone deals but it also offers several options for those who don't want to subscribe to its pay TV service. These broadband deals also include a landline phone service, though changes to landline phone services in the UK mean it now offers some phone services via its broadband service.

Sky's broadband deals are available with 'Boost' for an additional fee - this adds in Sky's guarantee that wi-fi will work in every room of your home, plus benefits including engineer visits on evenings and weekends, and additional parental controls.

All contracts now last 18 months. Sky's packages aren't restricted by a fair-usage policy or any traffic management. Plus, you'll be able to stay online when you're out and about thanks to free and unlimited public wi-fi access at hotspots via the Sky WiFi app.

If you want a package that includes a pay-TV service, read our Sky TV and broadband provider review.

Sky broadband speeds

Sky now offers just four packages. The standard broadband 'Essential' package has an average speed of 11Mbps, and its widely available fibre package 'Superfast' has an average speed of 59Mbps. 

Speedier broadband is also available in limited areas - the 'Ultrafast' deal has an average speed of 145Mbps, while 'Ultrafast Plus' has an average speed of 500Mbps.

To compare prices and see more details on each package, read our Sky broadband package reviews.

Need to get in touch with Sky?

Bookmark our Sky Broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.