Choose the wrong washer-dryer and it could be costly, with faulty drying and broken drums being some of the most common problems for owners.
Knowing which brands develop more faults is vital when you're buying a new washer-dryer. That’s why this year, in our unique customer satisfaction survey, we've asked more than 12,000 Which? members and 5,000 members of the public to tell us whether they're happy with their washer-dryer and if they've experienced problems.
Our survey data takes into account which washer-dryer had faults reported and whether they needed to be repaired or replaced as a result.
We've crunched the numbers for the biggest washer-dryer manufacturers – including Miele, Bosch and Samsung – and have calculated a customer score for each, so you know which brands come recommended by owners.
The table below summarises this year’s results, based on washer-dryers bought in the past seven years. Brands are ranked by their customer score, which reflects whether customers would recommend each brand and their level of satisfaction.
The 'proportion faulty' is the percentage that experienced a fault and the 'proportion repaired or replaced' is the percentage of washer-dryers that were fixed or thrown away due to the fault. The fewer replaced, the better.
|Brand||Customer score||Proportion faulty in first seven years||Proportion repaired or replaced|
There's a massive difference between the top and bottom brands in our survey, with the worst being three three times more likely than the best to get a fault in the first seven years.
|Proportion faulty in first seven years||10%||29%|
|Proportion repaired or replaced||6%||23%|
Washer-dryers should last beyond seven years without any problems, but we've found that for some brands almost one in four need to be repaired or replaced in that time.
As you can see in the table below, there’s a big difference between how reliable the best and the worst brands are.
To become an Eco Buy, a washer-dryer must be both energy and water efficient and come from a reliable brand. If a brand has more than the average proportion repaired or replaced (12%) then none are eligible to be awarded an Eco Buy.
|Brand||Proportion repaired or replaced due to a fault|
We've pulled together our fault data, customer insight and their average performance in our independent washer-dryer tests to give you an in-depth look at each brand.
If you're not yet a member, to get instant access to the following washer-dryer brand verdicts: AEG, Beko, Bosch, Bush, Candy, Electrolux, Hoover, Hotpoint, Indesit, John Lewis, LG, Miele, Samsung and Zanussi.
Washer-dryers should stay fault-free for at least seven years, but according to our survey many problems can happen in that time. Fortunately many of the most common faults can be fixed yourself.
This might be caused by a problem with the sensor, which adjusts the drying time based on how wet your clothes are. Running a hot wash with washing machine cleaner could help.
This is a pretty serious problem that could cause your washer-dryer to stop working completely. It's best to get a professional to fix this.
This could range from a faulty sensor to a broken display panel. If giving your washer-dryer a good clean doesn't help (as well as just turning it on and off), then get a professional in to take a look.
Search Which? Trusted Traders to find a Which?-approved trader in your area.
Which? has a wealth of information on Britain's favourite brands. Every year we ask Which? members to tell us about the home appliances they own – from how likely they would be to recommend a brand, to how reliable the products are once they get them home.
This year 12,411 Which? Connect panel members and 5,011 members of the public told us about more than 75,000 individual products. We calculate a brand's customer score, fault rate and proportion replaced or repaired based on the results of our annual survey.
Our surveys, combined with our extensive lab tests, mean we can recommend the best appliances to buy.