When it comes to protecting our homes, cars and even our holidays, most of us see insurance as a necessary evil. But what if your policy refuses to pay out? Or if you find a potentially unfair term in a policy? Our guides can help.

Insurance claims

If you’re unhappy with an offer from your insurer, you have the right to reassessment. Depending on the circumstances, you may even be due financial compensation. Read our guides to find out how to make a complaint and get what you're owed.

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Car insurance

Car insurance is a legal requirement when driving in the UK. But if you're not happy with the way your insurance company treats you, you have the right to complain. Our guides can help you.

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Online shopping

When you shop online, your rights are protected under the Consumer Contracts Regulations as well as the Consumer Rights Act. Our guides can help if you have a problem with an online order.

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