Insurance claims
If you’re unhappy with an offer from your insurer, you have the right to reassessment. Depending on the circumstances, you may even be due financial compensation. Read our guides to find out how to make a complaint and get what you're owed.
- I want to claim on my insurance, what should I do?
- How to complain about your insurance provider
- Can I get a refund if I cancel my insurance?
Car insurance
Car insurance is a legal requirement when driving in the UK. But if you're not happy with the way your insurance company treats you, you have the right to complain. Our guides can help you.
- My car insurance policy doesn't cover all my losses, what can I do?
- How to claim for a car accident abroad
- Letter rejecting a car insurer's offer following a claim
Online shopping
When you shop online, you are protected under consumer law. Our guides can help you to exercise your consumer rights when buying online, if you have a problem with an online order.
- Consumer Contracts Regulations gives you online cancellation rights
- Consumer Rights Act protects your right to return a faulty good
- Marketplace protections on eBay and Facebook are available to you in addition to your rights
- My online order hasn't arrived, what can I do?
- How do I cancel an online order?
- Letter to request a private seller refunds goods not as described
- Consumer Contracts Regulations
