It’s increasingly important that we protect our personal data, but what about the data that companies have on us? Our guides explain your data protection rights.
Answers to your problems
What counts as personal data?
Personal data is information that relates to an identified or identifiable person who could be identified, directly or indirectly based on the information. Which? explains your personal data rights under GDPR.
My personal data has been lost after a breach, what are my rights?
If you become aware that an organisation has lost your personal data, there are steps you can take to protect yourself and in some cases claim compensation following a data breach.
Can I stop a company making automated decisions about me?
You have the right to appeal a decision made solely on automated processing. You also have the right to opt out of profiling, including profiling used for direct marketing purposes. This guide explains why and what you can do.
I'm being charged for unwanted premium rate text messages
Are you paying for texts you don't want or didn't ask for? Always exercise caution before you sign up to a text service so you know exactly what it will cost.
What is identity theft?
If you think your identity has been stolen, you should contact your bank or credit card company and police as soon as possible to let them know the situation.
Step by step guides
How do I make a subject access request (SAR)?
You have the right to make a subject of access request also known as a SAR, which allows you to act on your right to obtain access to your personal data held by a company. Which? explains how this works.
How do I stop unwanted premium rate texts?
Have you discovered you're paying for texts you don't want and didn't ask for? Follow our advice to stop paying for unwanted premium rate text messages.
How to deal with spam text messages
Spam text messages are on the increase. Follow the Which? step-by-step guide to put a stop to these nuisance texts.
How to stop nuisance phone calls
Unwanted phone calls can be a real nuisance. Read the Which? guide on what to do if you are plagued with unwanted calls and tips on how to avoid them.
General Data Protection Regulation (GDPR)
In 2018 the General Data Protection Regulation (GDPR) will be applicable across the EU. In the UK, it is incorporated into the Data Protection Act 2018, strengthening the 1998 Act. Which? explains your new rights under GDPR.