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AA tops Which? breakdown services league

AA was top for customer satisfaction

AA patrolman

The AA is top of the Which? annual breakdown services customer satisfaction league, published today. 

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The company scored 84%, beating Britannia Rescue and the RAC, which both achieved 82%.

Considering other factors, such as speed of arrival and repairs, the AA was top overall with 78%.

RAC and Britannia

The RAC came second, with 73% and Britannia was third, on 70%.

Our breakdown services survey is the largest and most robust in the UK.

We used information from 10,772 Which? members who’d experienced a breakdown in the previous 12 months.

AA breakdown response

The AA reached 45% of breakdowns within half-an-hour compared with the RAC figure of 41%, while Britannia scored highest for politeness over the phone.

Of the eight companies surveyed, Europ Assistance had the poorest overall score – at 50%.

Green Flag members were less likely than average to get a repair at the roadside.

Which? Car editor Richard Headland said: ‘After shelling out more than £100 for cover in some cases, it’s reasonable to expect to be back on the road sooner rather than later. The AA is unlikely to keep you hanging around on the hard shoulder, but some aspects of Green Flag’s service need patching up.’

These were the overall scores:

1. AA 78%

2. RAC 73%

3. Britannia 70%

4. Direct Line 69%

5. Mondial 62%

6. Green Flag 59%

7. More Than 55%

8. Europ Assistance 50%


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