Sky has said it will raise broadband and pay TV prices on some of its TV packages from April 1.
While it hasn’t said exactly how many customers will be expected to pay more, it will be writing to affected customers to notify them of changes.
These increases follow news that BT will be increasing the price of many of its deals at the end of March.
See how real customers rate Sky against competitors like BT, TalkTalk and Virgin Media in our survey of more than 8,000 broadband customers.
How are Sky’s prices changing?
Sky’s increasing the price of four of its TV and broadband options:
- Sky Broadband Essential will rise from £20 to £22.
- Sky TV Entertainment will rise from £22 to £24.
- Sky TV Multiscreen will rise from £13 to £14.
- Sky HD TV will rise from £5 to £6.
Customers who have a Sky superfast (fibre) package or Sky’s Cinema, Kids and/or Sports TV packages will not see an increase. If you’re affected by these price rises, Sky will contact you by email or post by March 25.
Can I leave my contract if the price goes up?
Ofcom rules state that if providers raise the price of their broadband, mobile phone or landline deals by a rate greater than inflation, they must then allow customers to leave their contract penalty-free.
This means customers of Sky Broadband Essentials should be given the right to exit their contract penalty-free if they do so within 30 days of receiving notification from Sky.
But, because some of Sky’s price rises are linked to inflation, those who are within the minimum term of their contract won’t be able to leave without paying a termination fee.
If you’re out of your contract with Sky, you’re free to ditch your deal and switch providers at any time. Use Which? Switch broadband to compare broadband deals available where you live.
If you find it tricky choosing between different deals, use our broadband provider reviews to discover how satisfied customers of each provider are with different aspects of its service, including value for money, broadband speeds and its customer service.
How to haggle with Sky
If you’re happy with the service you get from Sky, it’s worth seeing these price rises as an opportunity to haggle. It might sound daunting to some, but, like most providers, Sky both expects and invites haggling.
The process is as simple as getting in touch with your provider and asking what it can offer. While you have the best leverage if you’re out of contract or have the right to exit penalty-free, Sky may be willing to offer deals to other customers affected by prices rises, particularly if you subscribe to several services.
For a step-by-step guide on how to do it, read our tips on how to haggle for the best broadband deal.