Unlimited Broadband (12 month contract)
Finding the right broadband provider can improve your service and help ensure you're not overpaying – 64% of switchers in a recent Which? survey told us that they found it easy to do, and many ended up with cheaper packages, faster speeds and more reliable connections.
Which? Switch Broadband can help – we'll find the best deals in your area, and simplify the process.
Read on to find out how, or check our reviews and advice for more information on how to choose a new provider.
Before starting any broadband switching process, check your current contract and make sure you've completed the minimum term. If you're unsure then give your provider a call to check. If you're still under contract, you could be hit with a heavy cancellation fee for leaving early.
If you're outside your minimum contract period, your broadband provider will be keen to keep your custom and may even offer you a cheaper broadband deal or another incentive to stay.
Use – our online comparison service – to check which providers offer broadband where you live and to compare the available offers. It's a quick and straightforward way to find the best broadband deal for you. Follow these steps:
Once you've got a deal in mind, make sure you have all the details on exactly what you'll be signing up for – and for how long. If you're not given one by the provider, ask for a speed estimate for your address, as well as checking for any connection or router charges and the total monthly cost.
If you're switching between providers who use the Openreach telecoms network – such as BT, EE, Sky and TalkTalk – then your new provider will arrange the whole transfer for you. They'll let your old provider know that you want to move and you'll then be sent notification letters (from your old and new providers) confirming what's happening and when the transfer should take place as well as setting out any early termination charges that you'll have to pay.
If you're switching to or from a separate network such as the ones used by Virgin Media or Hyperoptic, you'll need to stop your service with your current provider and start a new one with a new provider (sometimes known as 'cease and re-provide').
In these circumstances you'll need to contact both your current provider to cancel your contract and your new provider to arrange your new broadband service. You'll then receive notification from the provider you are leaving that your contract is ending (and notification of any charges associated with this), and will be given a new contract from your new provider which will tell you when your contract is due to start.