
Get tech confident for less
Get 12 months of tech support and buying advice for only £34.30, that's a 30% saving. Together we’ll show your tech who’s boss.
Join Which? Tech SupportOffer ends 16 Jun 25. Cancel anytime.
By clicking a retailer link you consent to third-party cookies that track your onward journey. This enables W? to receive an affiliate commission if you make a purchase, which supports our mission to be the UK's consumer champion.
Before you part ways with an old Mac or MacBook, you need to remove your personal information. Without doing so, another user could potentially gain access to your data and online accounts.
Thankfully, wiping your Mac and restoring its factory settings isn't too tricky – it's simply a case of backing up data you don't want to lose and then initiating a reset via system settings. With help from our Tech Support team, you can be sure that your personal data is fully cleared.
Keep scrolling for step-by-step instructions on how to factory reset your Apple computer.
For unlimited 1-2-1 expert tech advice by phone, email, remote fix and in print join Which? Tech Support.
Already a Tech Support member? For 1-2-1 technical advice, scan the QR code to go to our Tech Support booking tool. Reading this on your phone or tablet? Click to go to our Tech Support online booking tool.
Each month, we feature one of the most popular questions answered by our Tech Support team.
'I’ve just purchased a new Apple MacBook Air M3. I’m very happy with it and would now like to give my old MacBook to a friend – how do I remove all of my data?'
Which? Tech Support member
If you have data on the old Mac that you need to carry over, then it’s a good idea to do a full Time Machine backup. This creates a snapshot of the entire system so you can always retrieve any data you need on your new computer.
Just follow these instructions:
Now, Time Machine will automatically begin backing up your files.
The process you need to work through to wipe your Mac varies, depending on which OS version you're running.
To find out which macOS version you're using, try this:
In the dialog box, you should see the Mac OS version (High Sierra, Monterey or Ventura, for example).
Best laptops 2024 – we reveal the best laptops for all budgets, based on our independent tests and expert buying advice. Definitely want an Apple laptop? Get the best MacBook for your needs and budget, plus find out which retailers have the best prices
Follow the instructions below based on the Mac OS version you confirmed in the previous step.
Follow the on-screen steps to wipe your Mac completely. This process signs you out of your Apple ID and deletes all data, returning your Mac to factory settings.
Follow the on-screen steps to wipe your Mac completely. This process signs you out of your Apple ID and deletes all data, returning your Mac to factory settings.
News, deals and stuff the manuals don't tell you. Sign up for our Tech newsletter, it's free monthly.
The reset process for Big Sur and earlier requires you to boot into recovery mode, wipe the hard drive and then reinstall the operating system.
The installation will now begin. Once finished, your Mac will restart and show the setup screen. It can then be powered down as it is ready for giving away, selling or recycling.
Protect your computer with a malware-busting antivirus package. Our guide to the best antivirus has more details. Wondering if a Mac needs antivirus? Our best Mac antivirus guide reveals all
Get 12 months of tech support and buying advice for only £34.30, that's a 30% saving. Together we’ll show your tech who’s boss.
Join Which? Tech SupportOffer ends 16 Jun 25. Cancel anytime.
Which? Tech Support can help you keep on top of your home tech. Our experts explain things clearly so that you can resolve issues and feel more confident using your devices.
Get unlimited 1-2-1 expert support:
You can join Which? Tech Support.
Additional reporting by Tom Morgan.