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Join Which? MoneyNatWest to close 105 bank branches in 2025
Find out if your local bank branch will be shutting its doors this year
NatWest has announced another 52 branches will shut this year, bringing the banking group's total planned closures to 105.
The closures come after new rules were introduced last September designed to protect access to cash.
Here, Which? takes a closer look at which NatWest branches are closing, and what it means for the customers who rely on them.
Which NatWest branches are closing in 2025?
Here are the locations of the branches due to close in 2025.
Which NatWest Group branches closed in 2024?
You can use the search bar to see all the closures in 2024 and the date of closure.
Why are more branches closing?
NatWest said the move reflects the shift to online banking, with more than 80% of current account holders now using digital services and the majority of new accounts opened online.
It added that over £20m will be invested in its UK network next year, including upgrades to branches, support through Post Offices and banking hubs, and pop-up services in some areas.
NatWest added: 'Like any business, we strive to meet our customers’ changing needs and expectations and we’ve been responding to the industry-wide shift towards digital services by investing to broaden what customers can do themselves and to offer them greater personalisation.'
'We recognise that some people still need help to adapt, particularly our vulnerable customers. Our customer support specialists proactively contact branch users who we know may need additional support when a branch closes and, where there’s a need, we install community pop-ups to help customers become familiar with alternative banking services.'
Out of the latest closures, five banking hubs have been recommended – Ashby-de-la-Zouch, Cromer, Launceston, Portishead and Torquay.
- Find out more: are banks playing fair closing the last branch in town?
Which other banks are closing branches in 2025?
This year, 431 branches are due to close from the following banks:
- Lloyds Group (including Bank of Scotland and Halifax): 217
- NatWest: 105
- Santander: 95
- TSB: 8
- Barclays: 6
To find out whether your local branch is closing or has recently closed, our closure checker tool shows those shutting down in your local authority area.
What is being done to protect access to cash?
Here are some of the measures that have been brought in since we started our campaign to protect cash:
New law to protect cash
The financial watchdog's new rules stipulate that banks and building societies will need to weigh up if local communities lack access to cash services – such as branches and ATMs – and plug significant gaps.
Specifically, they will be required to assess cash access and check whether additional services are needed when changes are made to local services, such as the closure of a local branch.
The new rules also state that local residents and community groups will be able to request an assessment of whether there are gaps in local cash access, which providers must respond to. These requests can be made via LINK, which operates much of the UK's ATM network and co-ordinates between the FCA and banks on access to cash.
Where significant gaps are found, providers will have to deliver reasonable additional cash services.
In such cases, banks and building societies will be required to keep facilities such as branches and ATMs open until alternative cash services become available.
- Find out more: how Which? campaigned to protect cash and won
Post Office services
Since January 2020, customers of certain banks have been able to use Post Office branches to withdraw and deposit cash in their accounts and make balance queries. Most banks will also allow you to deposit cheques.
This service, described as a 'lifeline' by the Post Office, means that people can still access essential services, even if their local bank branch has shut.
The service will run until December 2025, after a new agreement was signed with 30 banks in February 2022.
Cashback
This initiative allows people to request cashback at the till in their local convenience store, without needing to make a purchase or pay a fee. It became possible last summer after a change in legislation.
Link’s ‘cash at the till’ service has become a popular way to access cash in shops, with £5.5m withdrawn each month. Customers can withdraw any amount from 1p to £50, depending on their account balance and the cash available in the retailer’s till. Notes and coins are available.
This article was first published on 18 February 2022 and has been updated several times since then. It was last updated in June 2025
