If it feels like your energy bills are creeping upwards or you can't get hold of your supplier, there's no need to put up with it.
High gas and electricity prices and poor customer service are among the most common reasons people switch energy supplier.
More unusual reasons include frustrations with energy firms' websites, wanting to buy both gas and electricity from the same firm, or preferring a smaller energy firm.
Whatever your reason for switching, read our expert tips to find the best energy supplier for you.
You can also phone us on 0800 410 1149 or 01259 220235.
This was the number one reason people we surveyed wanted to switch energy supplier. How much you pay for electricity can rise for several reasons, including:
If you're out-of-contract with your energy firm, you could save up to £264 per year by switching to one of the cheapest deals on the market.
The saving is based on a household using a medium amount of gas and electricity*, switching from a tariff at the level of the price cap to the cheapest deal when we checked.
Fixed deals are often one or two years' long. At the end of your contract, you'll automatically move onto your energy firm's out-of-contract tariff if you haven't chosen a new tariff.
Out-of-contract tariffs are usually pricier so you'll end up paying more.
You might find that your supplier isn't selling a tariff as cheap as your last one. If so, to see if another firm could save you money. Also check to see if your current supplier has a cheaper rate for new customers only - if so, you will usually need to sign-up for this using a price comparison website.
If your energy firm is driving you to distraction, you're not alone. Our latest customer survey on energy companies found sterling customer service from some firms, and two-star service from others.
This year, we awarded two Which? Recommended Providers for energy:
We only recommend energy firms which passed all of our tough assessments.
Even if you're satisfied with your supplier, it's worth keeping an eye on prices so you know whether you're still getting a good deal.
To get you started, here are the five cheapest energy deals widely available now. Savings are based on a household using a medium amount of gas and electricity*, compared with a tariff that costs the maximum permitted by the price cap.
If you use more or less energy than this, your costs and savings will be different. Use our free independent service to compare gas and electricity prices. Make sure you input your gas and electricity use over the last year in kilowatt hours to get the most accurate quotes.
|Company||Tariff||Annual price (medium user)||Fixed/ variable||Exit fee||Savings compared with the price cap|
|Orbit Energy||Spring Vari-Save Extra||£874||Variable||n/a||£264|
|Outfox the Market||Spring 21 Variable||£908||Variable||n/a||£230|
|Avro Energy||Simple and GoSwitcher||£914||Fixed||£30 per fuel||£224|
|Goto Energy||Standard Variable Tariff||£932||Variable||n/a||£206|
All tariffs have direct debit payments and paperless bills and are correct on 5 May 2021.*
Switching energy tariff can help cut your carbon footprint, but energy firms take different approaches to their renewable electricity, including:
Some sell green gas or offset their carbon emissions.
Inaccurate or non-existent bills or payments that don't make sense are a quick route to frustration.
If you think your bill is incorrect, contact your energy company and ask it to explain. It should be able to tell you how it has arrived at its figures and, if your payments have increased, explain why. Some online accounts have extra detail about how your bill is calculated.
If you are unable to resolve your query, escalate it as a complaint. Energy firms must set out their complaints process online (and usually on the back of your bill). If you cannot resolve it within eight weeks, you can .
In September 2020, we ran an online survey of 7,460 members of the general public who are responsible for paying gas or electricity bills in their household. We asked those who had switched energy company in the last four years why they wanted to leave their previous supplier.
*Prices are based on widely available dual-fuel tariffs, paying by fixed monthly direct debit, with paperless bills. Energy use is based on Ofgem's annual average figures for a medium user (12,000kWh gas and 2,900kWh electricity).
Comparisons are based on the current price cap, correct at 1 April 2021.
Data is from Energylinx and correct on 5 May 2021. Prices given are averages across regions, rounded to the nearest whole pound.