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Triton is recalling one of its electric showers, theSafeguard+ thermostatic electric shower, because it could pose a serious risk to users.
An announcement from the company warned that 'a part of the electronic circuit board of the Safeguard+ shower may develop a fault which could lead to overheating and a potential risk of electric shock or fire hazard'.
The recall only applies to the discontinued Safeguard+ shower. Affected units start with the product code CSGP0 and have a date code stamp between 05/14 (May 2014) to 12/16 (December 2016).
This date code is on the product rating label located on the underside of the product, as shown in the image below (the date stamp is highlighted in yellow).
If you believe you have a Safeguard+ electric shower with a date stamp that matches those affected, you should contact the Triton Service team on its freephone number: 0800 0154 145.
Alternatively, you can email your contact details, including a daytime phone number, tosafeguard@tritonshowers.co.ukor you can fill inthis simple online form. Triton's Service team will then call you back.
If required,a Triton engineer will be arranged to carry out a safety inspection to check and correct any issues. This visit is free of charge and will be undertaken by one of its qualified engineers. It should take no longer than 15 minutes to complete.
Triton has also advised:
How a product is recalled can depend on what it is and the type of recall but, broadly speaking, the manufacturer should:
Find out more about your rights when a product is recalled in our consumer rights guide.
We're committed to keeping dangerous products out of Britain's homes. You can help bysigning our petition demanding the government reform the UK's deficient product safety standards.