We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.


Which? Investigates podcast: Is the travel industry broken?

We investigate what's causing the travel chaos currently impacting UK travellers

After two years of lockdowns, stay and home orders and border closures, the travel industry is open again and we can finally get back to enjoying trips abroad. Why then are we facing chaotic scenes at airports, mass cancellations, and customers being denied compensation that’s rightfully theirs? 

In this Which? Investigation we’ll go to the heart of the issues currently impacting the sector. We’ll hear from passengers and industry experts, as well as getting the view from those representing some of the UK’s largest tour operators. With summer holidays on the horizon, host Grace Forell ask is now the time to panic? What needs to be done to solve the problem? Or are things nowhere near as bad as they seem?

After two chart-topping seasons, the Which? Investigates podcast is back, investigating the issues impacting your everyday life. We’ll have new episodes every fortnight as we uncover the truth behind the claims you see in the media, or that are being shared on social, whether that be about the products you use or some of the stories hitting the headlines.

Read the show notes to find out more about the research we used during this episode here.

Subscribe using one of the links below or go directly to Which? Investigates to find us in your favourite podcast app.