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Banks denying refunds to scam victims who ignore new warnings

Which? Money has found the way banks treat fraud victims continues to be a lottery, despite the introduction of new industry standards.

Concerned people at laptop

Co-operative Bank adopts new rules to protect and refund fraud victims

It's the ninth bank to sign up to the code to protect customers from bank transfer scams. But as many as 10 banks are still dragging their heels.

Britain’s best bank accounts revealed – and those you should avoid

Find out which banks made our Recommended Provider list, from high street stalwarts to phone-based and app-based challenger brands.

Refunds for victims of bank transfer scams in doubt as banks fail to reach agreement

Banks have failed to reach an agreement on how scam victims are repaid their lost money - find out what this means for future compensation claims

Refund all victims of bank transfer scams, say MPs

Call for victims who have lost thousands of pounds by transferring money to a fraudster since 2016 to be paid back by their bank.

Revealed: £208m lost to bank transfer scams this year

Fraudsters stole more than £208m through bank transfer scams in the first half of 2019 - and only a fraction was ever returned to victims.

Revealed: the 12 banks that haven’t signed the code protecting you from scams

A new code offers scam victims reimbursement and increased protection, but just under half of the UK's major banks and building societies haven't signed up.

Scam victims to be reimbursed under new code: has your bank signed up to protect you?

People tricked into transferring money to fraudsters have increased protection under a new code - but only some banks have signed up. Will your bank protect you?

Fraud complaints hit record high as banks’ new anti-scam measures delayed

The Financial Ombudsman Service (FOS) has reported a massive surge in bank and fraud complaints over the past year, just day after a new security measure was delayed.

TSB will refund ALL scam victims – even if they gave details to fraudsters

TSB has vowed to pay back customers who have lost money to scams - even if they've sent a payment to a fraudster or handed over banking details.

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