Airlines slammed by customers for delays over refunds for cancelled flights, with Virgin Atlantic and Ryanair rated worst
Choose British Airways’ ‘flexible’ ticket, with free destination and date changes, and you could pay almost 17 times as much as you would for a standard ticket.
The majority of Black Friday flight and holiday deals we looked at last year went down in price within weeks. Despite the pandemic we can expect more claims of major...
The Information Commissioner’s Office has fined British Airways £20m for its 2018 data breach. But victims won't see a penny. Which? is calling for change.
Passengers who've paid for a flight by credit card may be able to get their money back if the airline refuses to refund cancelled flights. However, passengers are not getting consistent advice from banks.
Our investigation exposes hundreds of data security vulnerabilities on the websites of travel firms including Marriott, British Airways and easyJet.
Charity orchestra loses thousands after confusion over cancelled British Airways flights.
Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy
Ryanair customers who want their money back sent to vouchers page instead - possibly breaking Consumer Protection law.
Some travel agents are trying to charge 'admin' fees of up to £125 per person to process refunds, while confusing customers with multiple unhelpful options about how to claim.