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Only 13% of Virgin Atlantic and Ryanair customers happy with customer service

Only 13% of Virgin Atlantic and Ryanair customers happy with customer service

Airlines slammed by customers for delays over refunds for cancelled flights, with Virgin Atlantic and Ryanair rated worst

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How to find the best flexible flight deals

How to find the best flexible flight deals

Choose British Airways’ ‘flexible’ ticket, with free destination and date changes, and you could pay almost 17 times as much as you would for a standard ticket. 

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Are Black Friday holiday deals really worth booking?

Are Black Friday holiday deals really worth booking?

The majority of Black Friday flight and holiday deals we looked at last year went down in price within weeks. Despite the pandemic we can expect more claims of major...

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British Airways issued with £20m data breach fine – but victims won’t get compensation

British Airways issued with £20m data breach fine – but victims won’t get compensation

The Information Commissioner’s Office has fined British Airways £20m for its 2018 data breach. But victims won't see a penny. Which? is calling for change.

Flight cancelled: can I get a refund from my credit card?

Flight cancelled: can I get a refund from my credit card?

Passengers who've paid for a flight by credit card may be able to get their money back if the airline refuses to refund cancelled flights. However, passengers are not getting consistent advice from banks.

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Hundreds of data security risks on Marriott, British Airways and easyJet websites exposed by Which?

Hundreds of data security risks on Marriott, British Airways and easyJet websites exposed by Which?

Our investigation exposes hundreds of data security vulnerabilities on the websites of travel firms including Marriott, British Airways and easyJet.

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Charity told it would lose £34,000 for cancelled flights

Charity told it would lose £34,000 for cancelled flights

Charity orchestra loses thousands after confusion over cancelled British Airways flights.

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Holidaymakers could lose thousands if told to self-isolate by Test and Trace

Holidaymakers could lose thousands if told to self-isolate by Test and Trace

Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy

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Is Ryanair conning customers over refunds?

Is Ryanair conning customers over refunds?

Ryanair customers who want their money back sent to vouchers page instead - possibly breaking Consumer Protection law.

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Travel agents charging to process coronavirus flight refunds

Travel agents charging to process coronavirus flight refunds

Some travel agents are trying to charge 'admin' fees of up to £125 per person to process refunds, while confusing customers with multiple unhelpful options about how to claim. 

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