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Holidaymakers could lose thousands if told to self-isolate by Test and Trace

Holidaymakers could lose thousands if told to self-isolate by Test and Trace

Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy

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Is Ryanair conning customers over refunds?

Is Ryanair conning customers over refunds?

Ryanair customers who want their money back sent to vouchers page instead - possibly breaking Consumer Protection law.

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Travel agents charging to process coronavirus flight refunds

Travel agents charging to process coronavirus flight refunds

Some travel agents are trying to charge 'admin' fees of up to £125 per person to process refunds, while confusing customers with multiple unhelpful options about how to claim. 

Airlines pass the buck to travel agents to avoid paying refunds

Airlines pass the buck to travel agents to avoid paying refunds

Airlines are giving customers who booked flight-only tickets through third parties the runaround on refunds. The airline is legally responsible for providing the refund.

Ryanair angers passengers with vouchers instead of refunds for cancelled flights

Ryanair angers passengers with vouchers instead of refunds for cancelled flights

Ryanair has joined the ranks of airlines ignoring the law on refunds for cancelled flights. 

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EasyJet adds online refund form for cancelled flights

EasyJet adds online refund form for cancelled flights

Customers previously told to phone can now use the EasyJet website to claim for a cancelled flight, while British Airways is still forcing customers to phone

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Flight cancelled: can I get a refund from my credit card?

Flight cancelled: can I get a refund from my credit card?

Passengers who've paid for a flight by credit card may be able to get their money back if the airline refuses to refund cancelled flights. However, passengers are not getting consistent advice from banks.

Airlines failing to refund coronavirus cancellations

Airlines failing to refund coronavirus cancellations

British Airways, easyJet and Ryanair fail to provide a simple way to get money back, as passengers resort to claiming on debit or credit cards

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Thousands face being stranded in Spain as Ryanair stops flights

Thousands face being stranded in Spain as Ryanair stops flights

Ryanair says no more flights, as Brits stuck in Spain advised by British embassy to make own way home

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Coronavirus: UK passengers stranded abroad

Coronavirus: UK passengers stranded abroad

As the pandemic spreads and many countries go into lockdown, more of the world's flights are being cancelled and hotels are closing.  Many travellers are desperately trying to fly home before flights are stopped.

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