American Express to overhaul British Airways Avios reward cards: what the changes mean for you
American Express is overhauling its British Airways branded reward cards in September, with changes to the companion voucher and annual fee. Which? explains what the changes mean for customers.
Holiday companies with the best flexible Covid-19 policies
Now most holiday companies are promising Covid-19 flexibility to try and secure future bookings. Here we round up policies from some of the biggest package holiday providers.
What do I need to know about my airline voucher? Can I get a refund?
If you're still holding onto an airline voucher, we've rounded up whether its validity has been extended and whether you can swap for a refund.
Covid tests available through British Airways not accepted by some major holiday destinations
Travellers need to be cautious when choosing a Covid test provider before taking a trip. Most countries currently insist on Covid tests before entry, along with other border control measures....
British Airways told to return £5,000 to customer who wasn’t allowed to change his flight
A BA customer has won a court battle against the airline, after it refused to allow him to change the date of his flight, meaning he had to cancel.
How to find the best flexible flight deals
Choose British Airways’ ‘flexible’ ticket, with free destination and date changes, and you could pay almost 17 times as much as you would for a standard ticket.
Only 13% of Virgin Atlantic and Ryanair customers happy with customer service
Airlines slammed by customers for delays over refunds for cancelled flights, with Virgin Atlantic and Ryanair rated worst
Are Black Friday holiday deals really worth booking?
The majority of Black Friday flight and holiday deals we looked at last year went down in price within weeks. Despite the pandemic we can expect more claims of major...
British Airways issued with £20m data breach fine – but victims won’t get compensation
The Information Commissioner’s Office has fined British Airways £20m for its 2018 data breach. But victims won't see a penny. Which? is calling for change.
Flight cancelled: can I get a refund from my credit card?
Passengers who've paid for a flight by credit card may be able to get their money back if the airline refuses to refund cancelled flights. However, passengers are not getting consistent advice from banks.