Those who reported their airline to Which? were out of pocket by an average of £446, and had collectively spent a total of 52,000 hours (nearly six years) chasing the airline for a refund. Four in ten complaints were from Ryanair customers
Holidaymakers who accept Refund Credit Notes (RCNs) for cancelled packages will get their money back if the travel company later collapses, the government has confirmed. Since the start of the crisis, Which? has been calling for the government to confirm if RCNs are financially guaranteed but this announcement finally removes the risk to customers of accepting a credit note, if they consider that’s the best option for them.
Loveholidays is abandoning holidaymakers at closed hotels in Spain, forcing them to spend hundreds of pounds on alternative accommodation. Which? has been contacted by families who arrived in Spanish resorts...
Many travel companies have hoarded your money during the Covid-19 crisis - so Which? uncovers who you can trust with your next holiday.
Villa Plus was refusing to refund many ‘villa-only’ customers who couldn't travel due to government restrictions leaving customers thousands of pounds out of pocket - until Which? applied the pressure.
Holidaymakers with refund credit notes could end up paying more than £100 in legal fees to get their money back, if their holiday provider goes bust before the note can be converted to cash.
The truth about Ryanair refunds. More than eight in 10 customers still waiting on money back for cancelled flights
Which? survey finds just 5% of Ryanair passengers refunded within legal time frame – the worst of all airlines.
My airline, train or accommodation won’t cancel, but restrictions mean I can’t travel – can I get my money back?
Non-essential travel in the UK and abroad is still banned by the government due to coronavirus, but some companies are still not cancelling their bookings leaving consumers out of pocket.
The UK government has announced a 14-day quarantine for holidaymakers returning to the UK, starting from 8 June, making a week in the sun impractical, while those that don’t travel may not be able to get their money back.
UK’s largest holiday operator still refusing to pay cash refunds unless customers accept refund credit note first