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Christmas holidays 2020 – is it safe to book a trip abroad or in the UK?

Christmas holidays 2020 – is it safe to book a trip abroad or in the UK?

Your finger may be poised ready to book a festive getaway, but just how wise is it to book a December holiday right now?

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UK travel ban Q&A: what new lockdown rules in England mean for holiday and flight refunds

UK travel ban Q&A: what new lockdown rules in England mean for holiday and flight refunds

The UK government has announced a new lockdown that will ban England residents from travelling abroad. Overnight stays and holidays in the UK and abroad are banned from 5 November to 2 December.

Government confirms financial protection for package holiday ‘refund credit notes’

Government confirms financial protection for package holiday ‘refund credit notes’

Holidaymakers who accept Refund Credit Notes (RCNs) for cancelled packages will get their money back if the travel company later collapses, the government has confirmed. Since the start of the crisis, Which? has been calling for the government to confirm if RCNs are financially guaranteed but this announcement finally removes the risk to customers of accepting a credit note, if they consider that’s the best option for them.

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Can I travel to Italy? Latest advice on coronavirus tests and quarantine

Can I travel to Italy? Latest advice on coronavirus tests and quarantine

A negative Covid-19 test result is now required to visit Italy if you are travelling from the UK, but how can you get tested privately and can you get a refund for your holiday if you test positive?

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Thomas Cook updates policy to commit to refunds within 14 days

Thomas Cook updates policy to commit to refunds within 14 days

Following discussions with Which?, Thomas Cook customers can be confident of getting their money back quickly if coronavirus leads to holiday cancellations.

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Why Ryanair might owe customers more money than they think

Why Ryanair might owe customers more money than they think

Some Ryanair customers might be surprised to learn that they are entitled to a refund for holidays they couldn’t take because of the coronavirus pandemic. Airlines usually have no legal...

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Villa Plus customers find holiday villas they’ve paid for available to rent on other websites

Villa Plus customers find holiday villas they’ve paid for available to rent on other websites

Which? reports the company to the CMA again after it takes payment for villa that is no longer on its books, asks customers to pay for bookings that may never be fulfilled and u-turns on villa-only refunds.

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Netherlands quarantine and your holiday. Refunds and cancellations Q&A

Netherlands quarantine and your holiday. Refunds and cancellations Q&A

The government is now advising against travel to the Netherlands, so we've outlined your rights if your holiday is cancelled, what to do if it's still going ahead and if you need to return home now.

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France quarantine and your holiday. Refunds and cancellations Q&A

France quarantine and your holiday. Refunds and cancellations Q&A

Now only essential travel is advised to France, we outline your rights if your holiday is cancelled, what to do if it's still going ahead and if you need to return home now.

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Ryanair, Virgin Atlantic and Tui failing to meet refund commitments to regulator after no threat of legal action

Ryanair, Virgin Atlantic and Tui failing to meet refund commitments to regulator after no threat of legal action

Airlines that broke the law over refunds for cancelled flights are already failing to meet the commitments made to the Civil Aviation Authority (CAA) to speed up the process of refunding passengers, Which? has found - Ryanair, Tui and Virgin are still taking several months to refund passengers.

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