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Not so simple refund for Simplicity Energy customer after it goes bust

Not so simple refund for Simplicity Energy customer after it goes bust

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which? I was a Simplicity Energy customer and changed supplier...

Energy customers in credit could be refunded £1.4bn

Energy customers in credit could be refunded £1.4bn

Energy customers could be refunded £1.4bn under new Ofgem plans to stop people overpaying for gas and electricity. Find out how to get your excess energy credit back.

British gas engineer strikes: what can you do if your boiler breaks down?

British gas engineer strikes: what can you do if your boiler breaks down?

Planned British Gas engineer strikes throughout February have left some customers concerned what will happen if their boiler breaks down. The GMB union says new plans from British Gas would...

Green Network Energy and Simplicity Energy stop trading

Green Network Energy and Simplicity Energy stop trading

Green Network Energy and Simplicity Energy have stopped trading. Their 410,000 customers will move to EDF Energy and British Gas Evolve. What you need to know, including if you'll get your money back and what happens to your gas and electricity bills.

Best and worst energy companies for 2021 revealed

Best and worst energy companies for 2021 revealed

Challenger brands Octopus Energy and Pure Planet are once again Which? Recommended Providers for energy this year. And small energy firm Outfox the Market shot to first place in our...

New gas boiler installations banned by mid-2030s

New gas boiler installations banned by mid-2030s

The UK government plans to phase out new installation of gas boilers by mid-2030's. Reducing fossil fuels means big change to the future of home heating. Which? explores what the future of home heating could mean for you.

The energy firms keeping customers on hold for more than 120 rounds of ‘Happy Birthday’

The energy firms keeping customers on hold for more than 120 rounds of ‘Happy Birthday’

We all know how tedious singing two rounds of ‘Happy Birthday’ can feel when we’re washing our hands for the recommended 20 seconds – so imagine having to wait the...

Energy smart meter installation roll-out faces further setbacks

Energy smart meter installation roll-out faces further setbacks

Smart meters help you manage energy use by telling you in real time how much you’re using and save you the hassle of submitting meter readings. But if you were...

Which? Awards 2020: shortlisted brands announced

Which? Awards 2020: shortlisted brands announced

We've shortlisted the best brands from sectors including cars, banking and insurance. Discover which brands are in the running for a Which? Award in 2020.

Cheapest energy deals for July 2020: has your energy use gone up lately?

Cheapest energy deals for July 2020: has your energy use gone up lately?

Even with lockdown easing, millions are still working from home. Watching more TV, using computing equipment for work, and maybe even using an electric fan to keep you cool in...

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