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Economy Energy stops trading days after being banned from taking on new customers

Economy Energy has stopped trading, leaving 235,000 customers waiting for a new energy supplier. If you’re an Economy Energy customer, find out what to do now, if you’ll get your money back and read advice for pay-as-you-go customers.

A woman monitoring her energy usage on a tablet

How to get your home in shape this January

A five-step plan to keep your home healthy in 2019, from warming up and trimming energy use, to working out causes of damp and boiler problems.

Economy Energy is banned from taking on new customers

Economy Energy is banned from taking on new customers by Ofgem until it resolves customer service, billing and payment problems. Use Which? research to find a gas and electricity with fair prices and good customer service.

Cheap energy deals vanish as the price cap comes in

The default energy price cap comes into force on 1st January 2019, but many consumers aren’t clear about what it means for their gas and electricity bills. Plus Which? research found that the number of cheap energy deals is dropping.

Top five cheapest energy deals for December

Eon is offering one of the cheapest deals this month, alongside Octopus Energy and smaller suppliers. Find out if you could save £378 per year on energy bills, plus which cheap gas and electricity firms have gone bust in 2018.

Revealed: the quickest way to contact your energy company

Find out whether it’s fastest to call your energy company or use its live chat, plus how long you’d expect to wait for a reply to an email. Which? investigated 38 gas and electricity companies to find the fastest customer responses.

The big energy firms which keep you hanging on the telephone

How long do you have to wait to speak to your energy company? Exclusive undercover Which? research reveals the fastest – and slowest – gas and electricity firms on the phone, live chat and email. British Gas, EDF, Npower included.

Smart meter roll-out: late and costly, official report finds

The smart meter roll-out is late, its costs are rising and the costs of installing smart meters are 50% higher than the government predicted, a new National Audit Office report reveals. Find out if smart meters are worth it.

Energy firms are running out of time to meet 2020 smart meter rollout deadline

According to Which?'s analysis large suppliers are behind schedule, having installed only 11 million smart meters to date, just under a quarter of existing meters that could be replaced. The government has also announced the expected savings for installing a smart meter has more than halved, dropping from £26 to £11 a year.

Will your energy bill rise this winter?

Energy wholesale prices are rising and many gas and electricity firms have increased prices already in 2018. Will your energy bill rise again this winter and, if it does, what are you paying for and how do companies set their prices?

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