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Scottish Consumer Insight Report

The consumer landscape in Scotland is complex, with a number of different bodies providing a variety of consumer services – from advice to advocacy, enforcement and redress. However, this is likely to change by the end of this Parliament, with the introduction of Consumer Scotland, a unified consumer body.

This comes as a result of  new consumer powers devolved to the Scottish Parliament in 2016. Which? supports a more coordinated approach to consumer policy in Scotland, and Consumer Scotland presents an opportunity to ensure that Scottish consumer concerns are heard, understood and represented in policy and regulatory decisions that affects them.

It is our intention with this report to provide a unique picture of the concerns and attitudes of Scottish residents in relation to some major consumer issues, a snapshot of their lives in 2017. This is part of a regular UK tracker,  so where we have been able to, we have tracked trends and compared our Scottish data to the rest of the UK. 

Read our full report here: 

Scottish Consumer Insight Report 4233 Kb | 27 Mar 2018