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Best bathroom brands

Bathstore bathrooms review

By Liz Ransome-Croker

Article 4 of 17

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Discover what Bathstore's customers really think of its bathroom suites and its service as a retailer, including ratings for quality and value for money.

We've surveyed more than 3,700 bathroom company customers to find out how Bathstore's bathrooms compare with rival brands, such as B&Q, Soak and Victoria Plum.

To get a rounded picture of people's experiences, we asked them about the process of buying their bathroom and what they thought of the bathroom itself. 

Overall, the top-scoring company in our survey got a customer score of 80% and the bottom just 58%. Meanwhile, the lowest-scoring bathroom got 61% and the highest a fantastic 89%.

Which? members can log in to unlock the tables below to see how Bathstore was rated as a retailer and how its bathrooms themselves fared. You can also read comments from Bathstore bathroom owners. 

If you're not a member, you can join Which? now to gain instant access.

Bathstore went into administration in June 2019, but was rescued by Homebase. These ratings are from before Bathstore was bought out.

Bathstore retailer rated

Bathstore retailer
Customer score Subscriber only content
Range of suites Subscriber only content
Quality of advice from staff Subscriber only content
Ease of delivery Subscriber only content
Dealing with problems Subscriber only content

Bathstore bathrooms rated

Bathstore bathrooms
Customer score Subscriber only content
Quality of products overall Subscriber only content
Quality of finish (e.g. scuffs and marks) Subscriber only content
Durability Subscriber only content
Value for money Subscriber only content

Visit our page on the best and worst bathroom companies page to see how Bathstore's bathrooms compare with those from other brands.

Bathstore bathroom fixtures 

Bathstore bathroom fixtures
Item Durability Quality
Bath Subscriber only content Subscriber only content
Shower enclosure Subscriber only content Subscriber only content
Sink Subscriber only content Subscriber only content
Toilet Subscriber only content Subscriber only content
Taps Subscriber only content Subscriber only content

To see how other companies in our survey fared, visit our page on bathroom fixtures and fittings

Bathstore customer comments

We asked Bathstore customers to give us more details about their experiences. 

Log in or join Which? to unlock the tables above and customer comments, as well as all the ratings in this guide and the rest of the Which? website.

Bathstore bathroom suites

Click through our picture gallery below to see a range of Bathstore bathrooms across various prices and styles.

Bathstore used to have everything you might need for your bathroom - suites, flooring, heating and lighting. However, in June 2019 it went into administration and was subsequently bought by Homebase in July 2019. 

You can still shop on its website or in stores while it sells off stock, much of which is on sale. But it's worth keeping in mind that plans for the stores aren't certain, so your ability to return or exchange items or complain about problems may be affected. 

Bathstore bathroom stores

Some Bathstore branches are still open for business, although a number are being closed down after display bathrooms are sold off. Use its online 'store locator' to find one near you.

Homebase plans to keep a number of Bathstore shops running, as well as open concessions within Homebase branches. You can also order a printed brochure, or shop directly from its online catalogue. 

Bathstore design service

Bathstore still has a free in-store consultation service called Home Design Service using its 3D planning software. 

You'll need to book an appointment and bring along your bathroom measurements. Bathstore can also visit your home to double-check your measurements. You can start your planning by using its free online 2D planning tool.

Bathstore fittings and accessories

You can get towel rails, robe hooks, soap dispensers and more from Bathstore. It also has lighting, mirrors and wire storage baskets.

Bathstore showers

Bathstore sells a range of power, mixer and electric showers, including ones from Aqualisa and Mira. It also sells shower enclosures and components for wet rooms.

We've rated well-known shower brands and tested electric showers to find out how reliable they are and whether they deliver on the manufacturer's claims. 

Bathstore bathroom cabinets

There is a wide range of bathroom furniture available, including bespoke and built-in units, as well as standalone cabinets. These include 'space saving' and 'budget' units.

Visit our page on bathroom furniture to see how it compares with other big-name brands Homebase, Victoria Plum, Roca, Duravit and Wickes. Plus, read advice on how to buy the best bathroom furniture.

Bathstore flooring

Bathstore has wall and floor coverings, including vinyl, and electric underfloor heating kits. 

Visit our page on bathroom designs for ideas on how to create the perfect bathroom for you and how to cut the cost of your bathroom.

Bathstore bathroom installation

Bathstore isn't currently operating a bathroom fitting service, so you'll need to find a bathroom fitter yourself. You can use Which? Trusted Traders to find a reputable trader near you who has passed our checks.