Our annual high street retailer survey is the UK’s biggest. We ask more than 7,000 customers for their opinions so we can reveal what they really think about the shops they use.
Big-name stores, such as Currys PC World, Debenhams, John Lewis, Marks & Spencer, are all included alongside smaller chains, such as Lakeland, Richer Sounds and Screwfix. You can use our results to find out everything you need to know - from customer service to product quality.
And you can trust our scores, because they’re based on the opinions of people who have recently shopped there.
The table below is listed in alphabetical order. Only logged-in Which? members can view the ratings. If you're not a member, join Which? for instant access to this as well as thousands of product reviews
Once unlocked, the table reveals more than 100 of the best and worst shops, as rated by their customers. Our analysis also uncovers why the top-scoring shops do so well, so you can use this to find the right retailer for your next purchase.
The best shops tick all of the boxes for their customers, leaving them satisfied with their shopping experience and likely to recommend that their family or friends shop there.
Our scores are based on the opinions of real people who have shopped in these stores recently, and our survey is the UK’s biggest, with more than 7,000 respondents.