Best and worst high street shops
By Vicki Crowe
The best and worst high street shops of 2019, as voted for by thousands of shoppers – find out who tops our table of more than 100 shops.
Our annual shops survey of more than 7,000 shoppers is the UK’s biggest, revealing what customers really think of the shops they use.
Big-name stores, such as Currys PC World, Debenhams, John Lewis, Marks & Spencer, are all included alongside smaller chains, such as Lakeland, Richer Sounds and Screwfix. You can use our results to find out everything you need to know - from customer service to product quality.
And you can trust our scores, because they’re based on the opinions of people who have recently shopped there.
The table below is listed in alphabetical order. Once unlocked, it reveals more than 100 of the best and worst shops, as rated by their customers. Our analysis also uncovers why the top-scoring shops do so well, so you can use this to find the right retailer for your next purchase.
Table notes: Customer score is based on overall satisfaction with the shop and how likely people are to recommend it to a friend. Sample size in brackets.
Survey of 7,784 Which? members in January 2019.