When you're shopping for decorating kit or tools, the last thing you want is a store where the staff don't know what they're doing or a website that literally fails to deliver.
That's why, each year, we survey thousands of Which? members on their shopping experiences in order to reveal the retailers providing a five-star service and those you should probably avoid.
Our survey respondents have rated DIY and tool retailers from Axminster and Amazon to Wilko and Wickes on range, quality, the ordering and delivery process, and value for money.
We've also combined shoppers' satisfaction and their likelihood to recommend the retailer to a friend to produce a customer score for each shop and website.