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19 May 2020

Best shops and websites for electrical appliances

Find out the best websites and high street stores to buy tech products from based on thousands of shoppers' experiences.
By Vicki Crowe

When you're shopping for expensive items like a TV or washing machine, it pays to buy from a decent retailer who will combine excellent service with a competitive price.

That's why, each year, we survey thousands of Which? members on their experiences shopping with all of the UK's biggest tech retailers, from AO.com and Amazon to Currys PC World and John Lewis.

In the table below, we've got star ratings for product range, value for money, quality, and the delivery and returns process. We've also calculated a customer score for each shop by combining survey respondents' satisfaction with their likelihood to recommend the retailer.

Which? Recommended Providers, which not only score well but also pass our Consumer Rights and Legal experts' rigorous checking of the retailer Ts & Cs, are in red.

Which? members can log in now to unlock the scores in the tables below. If you're not a member, join Which? for instant access to this as well as thousands of product reviews. 

Websites compared: best and worst electricals and appliances online shops

Electrical products - online shops rated by their customers
Brand Product range Value for money Quality Delivery Returns Process Customer Score

Using the table

Sample sizes: Sample sizes are in brackets.

Star ratings: These range from one to five - the more stars the better.

Customer score: This is based on a combination of overall satisfaction and how likely people are to recommend the company to a friend. It doesn't factor in the individual star ratings.

High street stores compared: best and worst electricals and appliances shops

Electrical shops rated
Shop Range Products Service Store Pricing Customer Score
Carphone Warehouse
Currys PC World
Homebase - Bunnings
John Lewis
Richer Sounds
Robert Dyas

Table notes:

Star ratings: These range from one to five - the more stars the better

Survey respondents rate shops on the following aspects:

Range: How wide the range of products is and whether they are in stock. Products: Based on quality of products and how well they last. Service: Based on staff product knowledge, helpfulness, availability and after sales service and returns. Store: Based on ease of finding products, tidiness of store, store environment, queuing time and how child friendly the store is. Pricing: Based on value for money and special offers.

Customer score: Based on overall satisfaction with the shop as a DIY retailer and how likely people are to recommend it to a friend.

Sample sizes in brackets. Survey: 7,784 Which? members, January 2019. Which? Recommended Providers (WRPs) in red.

Find out more: see how these stores measure up against other high-street and online brands in our guides to the best and worst online shops and high street shops