Jump Multi-Fit Electric 9.5kW
We regularly survey Which? members to find out more about the showers that they own.
This feedback, combined with the results of our intensive lab tests, means that we're well placed to recommend the brands that you should choose when buying a new shower.
While the best electric showers are easy to install and produce a generous jet of piping-hot water, buying a dud can leave you cursing in frustration. Our tests have uncovered plenty of electric showers that become freezing cold if anyone else use a tap nearby, while others produce such a meagre trickle that you’ll struggle to get the shampoo out of your hair.
In March and April 2018, we surveyed more than 3,000 Which? members and asked them about the shower they use at home.
The table below shows each brand's customer score plus star ratings for important factors, such as build quality and temperature stability – all based on feedback from real customers.
We’ve also calculated a reliability score for each manufacturer, based on how likely showers from this brand are to experience a fault and how quickly these faults crop up (brands are punished more severely if this happens soon after purchase).
Value for money
Showers from this brand are typically quite expensive (most owners we spoke to spent more than £200 on their model) and this may partly explain why relatively few people own one – just 8% of those we surveyed. However, people that do have one are impressed. The brand achieved the highest customer score, and 74% of owners said they were very satisfied with their device. That's some way above the average (62%).
Owners reported that they thought that showers from this brand offered good build quality and were able to maintain a steady temperature if anyone else used the water supply at the same time. And despite the higher prices, they thought they still offered good value for money. However, showers from this manufacturer are not as reliable as those from other bestselling brands and around a quarter experienced a fault within eight years of purchase.
This was the most commonly owned electric shower brand in our survey, accounting for almost half of the responses. Customer feedback was generally positive although it didn't quite match that achieved by our top ranked company. 65% of owners reported that they were very satisfied with their electric shower, and the brand achieved four star ratings for the build quality and value for money of its models. But owners were less impressed by the way that their showers handled other people using the water supply at the same time.
However, the company achieved the best reliability rating, with only 16% of models that were reported to us experiencing a fault within eight years of purchase.
This brand offers a wide range of devices, especially in the entry-level, budget segment of the market, and owners that we spoke to typically spent less on their shower than those with a shower from other manufacturers. However, the brand received poorer customer feedback – just 57% of owners told they were very satisfied with their shower and a higher ratio reported that they'd experienced annoying niggles with their model.
The brand received only a two-star rating from customers for the way that its showers cope when someone else in the house uses the water supply at the same time. And our lab tests have also been generally unimpressed with its models (as of May 2018 it had no Best Buys). But on the plus side, its showers are pretty reliable and despite their low prices experienced fewer faults than those from the most expensive brand in our survey.
Table notes: Based on a survey of Which? members conducted in March and April 2018. Survey sample sizes: 504 (reliability), 798 (customer score).
In February 2018, we asked 3,982 Which? members to rate brands such as Bathstore, Homebase, Plumb Center and Wickes. They rated the brand's customer service, quality of products and finish, durability and value for money, giving an overall customer score. There was a big difference between them - the best got 80% and the worst scored 57%.
We also asked about the brand's bathroom furniture and installation services. For furniture there was a similar split - 84% for the top and 59% for the bottom. Visit our to get the results, and our to find out how Bathstore compared with cheap brands B&Q and Wickes for bathroom fitting.