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PFP Energy claims to be cheap and easy to deal with. Read on to find out if PFP lives up to its promises.
This is only the second time PFP Energy has been included in our energy companies satisfaction survey since it launched in 2015.
PFP Energy says it makes energy simple and offers one fixed and one variable gas and electricity tariff. Its deals can be competitive, compared with other suppliers in England, Scotland and Wales.
PFP Energy used to be owned by not-for-profit company, Places for People, but is now privately owned.
See how PFP Energy’s prices compare with the rest of the market now by using Which? Switch to find the cheapest gas and electricity deal.
PFP customer score
PFP Energy finished in third place out of 31 energy companies rated by 8,761 members of the public in the annual Which? energy customer survey. It did well last year ,too: finishing in second place overall.
Customers ranked the accuracy and clarity of its bills as excellent, and also rated it excellent value for money.
PFP Energy customer
‘PFP is a breath of fresh air.’
PFP Energy score breakdown
The graphic below shows the breakdown of PFP’s score from our latest survey.
Read on to see the full Which? verdict on PFP Energy, plus where it sources its electricity.
Find out how PFP Energy’s scores compare with other energy companies – see the full results of the best and worst energy companies.
Which? verdict on PFP Energy
PFP Energy claims its prices are much cheaper than the big energy providers. We found that it does offer competitive tariffs, although it’s not the absolute cheapest (other small suppliers undercut it).
It’s in the top five firms for value for money, according to its customers. They also praise the accuracy and clarity of its bills.
PFP Energy customer
‘Pleasant, easy to deal with, good customer service.’
PFP Energy also has low numbers of complaints per 1,000 customers, although other firms resolve theirs faster.
It was slow in our investigation into customer waiting times, where it took more than 13 minutes on average for us to speak to a person when we phoned its customer services. The fastest firm took an average of 10 seconds.
Pros: Low levels of complaints. Now able to supply prepayment customers
Cons: Slow to answer the phone compared with other suppliers
PFP Energy electricity sources
Worried about switching to a small supplier? Find out all you need to know - go to should I switch to a small supplier?
PFP Energy in the news
PFP Energy split from its partner Places for People, which manages leisure centres and homes across the UK. Previously it was a not-for-profit energy supplier which reinvested profits into community projects.