As well as sending kitchens to our lab for testing, we've also surveyed thousands of kitchen company customers to help you choose between top-name brands, including Ikea, Wickes and B&Q.
We combine both of these elements into an overall score to help you determine which brand of kitchen is right for you and your home. Which? members can now reveal how Ikea compares with rivals in the graphic below.
The brand with the highest-scoring unit exceeded the lowest score by more than 20 percentage points. This score takes into account our lab assessments, and durability and customer service ratings from customers, as well as their overall levels of satisfaction.
Ikea kitchen units
Alongside our survey, we also assessed kitchen units in lab conditions to see whether they're worthy of a Best Buy logo.
When these were combined with ratings from our survey, brands need to score more than 70% overall to be in with the chance of a Best Buy award.
To find out more about exactly how we assessed kitchen units in our lab, and the other areas the Metod units did well in, see our page on how we test kitchen units.
Ikea customer satisfaction survey results
In our survey, we asked people how satisfied they are with the brand and whether they would recommend it to a friend. We then combine these to create an overall customer score.
We also asked customers to rate specific elements, including value for money and durability, on a seven-point scale from very poor to excellent.
Ikea kitchen doors, worktops and drawers
We also asked people to rate the durability of different components of the kitchen they bought, as well as quality of worktops and doors.
Ikea kitchens installation
This year, for the first time, we were able to rate Ikea's installation service as enough of the people we spoke to used its service.
Also, when we sent the kitchens to the lab, they all had to be installed. If they were flat-pack, like with Ikea's units, they also had to be built.
Ikea kitchens customer comments
As well as rating the brands, we asked customers to give us more details about their experiences.
Ikea kitchens and services
Click through our gallery to see a range of Ikea kitchens across different styles, including modern and traditional kitchens.
Ikea kitchens sit at the lower end of the price scale compared with other kitchen brands. Most Ikea kitchens are more contemporary than traditional, with many in white or wood effect.
Ikea has a kitchen system called Metod, which Ikea says 'gives you complete freedom to personalise your kitchen layout, style and functionality, whatever your size of room or budget'.
How much does an Ikea kitchen cost?
This will also unlock Ikea’s scores, as well as our kitchen costs page, where you can see how Ikea compares on price with other kitchen brands and how we collected these prices. You can also find out how much the average kitchen costs and read our tips on how to keep costs down.
Does Ikea have a kitchen planner/design service?
There is usually a free design service in store, or you can have a home visit (at extra cost) where the designer will measure up and advise as to what is best for you. Ikea offers free kitchen planning software that can be accessed online at home.
Ikea has also offered online planning appointments with a home furnishing expert to help you measure your room accurately and help design your kitchen. You could also order online as part of the appointment.
However, Ikea's online interior design service is 'temporarily paused (correct in August 2020).
Does Ikea install kitchens?
Ikea offers an optional fitting service at extra cost. It's not carried out by Ikea installers, but is organised by Ikea. All Ikea units come ready to self-assemble.