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20 December 2020

Ikea kitchens

Find out what Ikea kitchen owners think of its kitchens and customer service, and whether its kitchen units made it as Best Buys.
Ikea kitchens 435130
Liz Ransome-Croker

As well as sending kitchens to our lab for testing, we've also surveyed thousands of kitchen company customers to help you choose between top-name brands, including Ikea, Wickes and B&Q.

We combine both of these elements into an overall score to help you determine which brand of kitchen is right for you and your home. Which? members can log in now reveal how Ikea compares with rivals in the graphic below.

The brand with the highest-scoring unit exceeded the lowest score by more than 20 percentage points. This score takes into account our lab assessments, and durability and customer service ratings from customers, as well as their overall levels of satisfaction.

Logging-in will also reveal Ikea's scores on each individual element of its service, and kitchen units. You can also read comments from Ikea kitchen owners.

If you're not a Which? member, you can join Which? to see this, plus reviews of thousands of products, from washing machines to ovens. 

This will also give you access to our best and worst kitchen brands page to see how Ikea compares to its rivals.

Ikea kitchen units

Log in now to reveal the results in this table and all the information on the page. 

Ikea kitchen unit lab test results
Unit Lab score Quality Loading shelves, drawers and doors Drawers and runners Hinges
Ratings are overall and encompass a number of different assessments

Alongside our survey, we also assessed kitchen units in lab conditions to see whether they're worthy of a Best Buy logo.

When these were combined with ratings from our survey, brands need to score more than 70% overall to be in with the chance of a Best Buy award.

To find out more about exactly how we assessed kitchen units in our lab, and the other areas the Metod units did well in, see our page on how we test kitchen units.

Ikea customer satisfaction survey results

Log in now to unlock this table, along with all of the others on this page and each other brand.

Ikea kitchens survey ratings
Customer score
Customer service
Value for money

In our survey, we asked people how satisfied they are with the brand and whether they would recommend it to a friend. We then combine these to create an overall customer score.

We also asked customers to rate specific elements, including value for money and durability, on a seven-point scale from very poor to excellent.

Visit our page on the best and worst kitchen brands to see how Ikea kitchens compare with other brands.

Ikea kitchen doors, worktops and drawers

Ikea kitchen doors, worktops and drawers
Quality of doors Quality of worktops Durability of doors Durability of worktops Durability of drawers

We also asked people to rate the durability of different components of the kitchen they bought, as well as quality of worktops and doors.

Visit our kitchen units, doors and worktops page to find out about the quality of different materials for doors, worktops an units, as rated by kitchen owners.

Ikea kitchens installation

Ikea kitchens customer installation ratings
Customer score Arranging Speed Installation quality and finish Mess during and after installation Keeping to arranged times Communication Resolving problems

This year, for the first time, we were able to rate Ikea's installation service as enough of the people we spoke to used its service.

Also, when we sent the kitchens to the lab, they all had to be installed. If they were flat-pack, like with Ikea's units, they also had to be built.

Log in or join Which? to see what Ikea's customers had to say about the service, and read analysis from our lab assessments to get insider knowledge on how easy Ikea's units are to install.

You can also visit our kitchen installation page to see how Ikea's star ratings companies to the other brands we were able to rate, including John Lewis and Wren Kitchens.

Ikea kitchens customer comments

As well as rating the brands, we asked customers to give us more details about their experiences. 

Log in now to find out what Ikea's customer had to say about the brand. If you're not a member, join Which? to gain access to this and all our expert advice and reviews across the site.

Ikea kitchens and services

Click through our gallery to see a range of Ikea kitchens across different styles, including modern and traditional kitchens.

Ikea kitchens sit at the lower end of the price scale compared with other kitchen brands. Most Ikea kitchens are more contemporary than traditional, with many in white or wood effect. 

Ikea has a kitchen system called Metod, which Ikea says 'gives you complete freedom to personalise your kitchen layout, style and functionality, whatever your size of room or budget'.

How much does an Ikea kitchen cost?

Log in now to discover the price of a mid-range Ikea kitchen when we went undercover to visit each brand to ask for a specific kitchen layout in summer 2017.

This will also unlock Ikea’s scores, as well as our kitchen costs page, where you can see how Ikea compares on price with other kitchen brands and how we collected these prices. You can also find out how much the average kitchen costs and read our tips on how to keep costs down.

Does Ikea have a kitchen planner/design service?

There is usually a free design service in store, or you can have a home visit (at extra cost) where the designer will measure up and advise as to what is best for you. Ikea offers free kitchen planning software that can be accessed online at home. 

Ikea has also offered online planning appointments with a home furnishing expert to help you measure your room accurately and help design your kitchen. You could also order online as part of the appointment.

However, Ikea's online interior design service is 'temporarily paused (correct in August 2020).

Does Ikea install kitchens?

Ikea offers an optional fitting service at extra cost. It's not carried out by Ikea installers, but is organised by Ikea. All Ikea units come ready to self-assemble.

Does Ikea sell kitchen appliances, flooring and tiles?

It sells large kitchen appliances from a couple of brands, fitted at extra cost - visit our home appliances page to find the best appliances for you. Ikea doesn't supply kitchen flooring or tiles. 

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