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8 December 2020

Scrivens Hearing Care / The Hearing Company review

Scrivens Hearing Care says it provides the very best in hearing tests, digital hearing aids and local hearing care. Do its customers agree?
Scrivens hearing main 455755
JP
Joanna Pearl

Scrivens Hearing Care is one of the main hearing aid providers in the UK, with more than 300 outlets. 

But is it the best place to go when you're looking for a new hearing aid? To find out, we've surveyed more than 1,500 Which? members and other members of the public about their hearing aids, to calculate ratings and scores for all the major hearing aid providers, including Scrivens Hearing Care.

Which? members can log in now to unlock the scores and ratings in the table below and see how Scrivens Hearing Care was rated for its service, hearing aid prices, staff knowledge and more.

You can also see how its hearing aids are rated for comfort, appearance and value for money, and read comments from Scrivens Hearing Care customers. 

If you're not already a Which? member, you can join Which? to get access to the scores below, plus reviews of thousands of products. Already a Which? member? Log in to see the results of our customer survey in the table below.

Scrivens hearing aids Customer star rating
Waiting times
Member content
Testing environment
Member content
Staff
Member content
Thorough testing
Member content
Product range
Member content
Hearing aids appearance    
Member content
Hearing aids comfort    
Member content
Hearing aids suitability
Member content
After-care
Member content
Price    
Member content
Sample size
Member content
Customer score
Member content
Table notes: Scores and ratings are based on an online survey conducted in May 2020 of 1,572 Which? members and other members of the public who had obtained a hearing aid from Amplifon, Boots, Hidden Hearing, local independents, Scrivens and Specsavers within the previous five years.

Customer score is a combination of overall satisfaction and the likelihood that the person would recommend the provider they used to a friend.

Star ratings: staff is based on professionalism and knowledge of staff, and dealing with questions and concerns; thorough testing is based on thoroughness of examination and testing; product range is based on the range of hearing aids offered; hearing aid suitability rates the suitability of the hearing aids for the individual.

To find out how Scrivens Hearing Care compares with other retailers, visit our best hearing aid providers overview page.

Scrivens Hearing Care hearing-aid prices

You can find out the average price paid by Which? members for Scrivens Hearing Care hearing aids - and the costs of different levels and brands of hearing aid - in our guide to hearing aid prices.

What do hearing-aid customers think of the shop they bought from?

Below we've presented a mix of quotes from real customers about different hearing-aid retailers. Find out which companies they were talking about by logging in:

'Once my hearing had been tested I felt under pressure to purchase from them and was not told of any alternative, I was also under pressure by the sales assistant to pay more than I could comfortably afford.'

'They said they were on offer and that I would have to decide asap in order to get them at the offer price.' 

'They were considerably cheaper than [company] where I had previously been.'

'I have had quite poor service and repeatedly told that my hearing aids are out of date and I should buy new!'  

'Now I have private hearing aids, comfortable to wear. The audiologist took good care to get the best sound possible.'

'I changed them [original pair] a month later for behind-the-ear hearing aids which were much more comfortable - and I received £500 back due to the price difference.  I liked their no-quibble service.'

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