Scrivens Hearing Care / The Hearing Company review
Scrivens Hearing Care is one of the main hearing aid providers in the UK, with more than 300 outlets.
But is it the best place to go when you're looking for a new hearing aid? To find out, we've surveyed more than 1,500 Which? members and other members of the public about their hearing aids, to calculate ratings and scores for all the major hearing aid providers, including Scrivens Hearing Care.
Which? members can log in now to unlock the scores and ratings in the table below and see how Scrivens Hearing Care was rated for its service, hearing aid prices, staff knowledge and more.
You can also see how its hearing aids are rated for comfort, appearance and value for money, and read comments from Scrivens Hearing Care customers.
If you're not already a Which? member, you can to get access to the scores below, plus reviews of thousands of products. Already a Which? member? to see the results of our customer survey in the table below.
|Scrivens hearing aids||Customer star rating|
|Hearing aids appearance|
|Hearing aids comfort|
|Hearing aids suitability|
|Table notes: Scores and ratings are based on an online survey conducted in May 2020 of 1,572 Which? members and other members of the public who had obtained a hearing aid from Amplifon, Boots, Hidden Hearing, local independents, Scrivens and Specsavers within the previous five years.
Customer score is a combination of overall satisfaction and the likelihood that the person would recommend the provider they used to a friend.
Star ratings: staff is based on professionalism and knowledge of staff, and dealing with questions and concerns; thorough testing is based on thoroughness of examination and testing; product range is based on the range of hearing aids offered; hearing aid suitability rates the suitability of the hearing aids for the individual.
Scrivens Hearing Care hearing-aid prices
What do hearing-aid customers think of the shop they bought from?
'Once my hearing had been tested I felt under pressure to purchase from them and was not told of any alternative, I was also under pressure by the sales assistant to pay more than I could comfortably afford.'
'They said they were on offer and that I would have to decide asap in order to get them at the offer price.'
'They were considerably cheaper than [company] where I had previously been.'
'I have had quite poor service and repeatedly told that my hearing aids are out of date and I should buy new!'
'Now I have private hearing aids, comfortable to wear. The audiologist took good care to get the best sound possible.'
'I changed them [original pair] a month later for behind-the-ear hearing aids which were much more comfortable - and I received £500 back due to the price difference. I liked their no-quibble service.'