28th July 2021
Specsavers Audiologists is a major hearing aid provider in the UK, with 138 dedicated hearing centres and 586 optical stores that provide hearing-care services.
But is it the best place to go when you're looking for a new hearing aid? To find out, we've surveyed more than 1,500 Which? members and other adults about their hearing aid, to calculate ratings and scores for all the major hearing-aid providers, including Specsavers Hearing Centres.
Which? members can log in now to unlock the scores and ratings in the table below and see how Specsavers Hearing Centres was rated for its service, hearing-aid prices, staff knowledge and more.
You can also see how its hearing aids are rated for comfort, appearance and price, and read comments from Specsavers Hearing Centres customers.
If you're not already a Which? member, you can to get access to the scores below, plus reviews of thousands of products. Already a Which? member? to see the results of our customer survey in the table below.
Specsavers hearing aids
Customer star rating
Table notes: Scores and ratings are based on an online survey conducted in May 2020 of 1,572 Which? members and other adults who had obtained a hearing aid from Amplifon, Boots, Hidden Hearing, local independents, Scrivens and Specsavers within the previous five years.
Customer score is a combination of overall satisfaction and the likelihood that the person would recommend the provider they used to a friend.
Star ratings: staff is based on professionalism and knowledge of staff; thorough testing is based on thoroughness of examination and testing; product range is based on the range of hearing aids offered; hearing aid suitability rates the suitability of the hearing aids for the individual.
'Once my hearing had been tested I felt under pressure to purchase from them and was not told of any alternative, I was also under pressure by the sales assistant to pay more than I could comfortably afford.'
'They said they were on offer and that I would have to decide asap in order to get them at the offer price.'
'They were considerably cheaper than [company] where I had previously been.'
'I have had quite poor service and repeatedly told that my hearing aids are out of date and I should buy new!'
'Now I have private hearing aids, comfortable to wear. The audiologist took good care to get the best sound possible.'
'I changed them [original pair] a month later for behind the ear hearing aids which were much more comfortable – and I received £500 back due to the price difference. I liked the no-quibble service.'