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Best mobile networks overview

By Jon Barrow

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Want to switch mobile phone provider but don't know where to start? Our latest satisfaction survey will help you make the right choice.

Best mobile phone networks overview

Find out which mobile phone networks have been rated as Recommended Providers - and see which ones you should avoid based on the views of thousands of phone users from across the country.

In our latest satisfaction survey we spoke to more than 4,000 real customers from 14 of the biggest phone providers including EE, O2, Vodafone and Three. They told us exactly what they thought of their phone company, from the customer service on offer to the value for money they get.

Three phone companies did so well that we've made them Which? Recommended Providers. The names may surprise you but all three offer good deals and great service.

In this guide we'll:

  • Tell you which mobile phone networks were rated as Recommended Providers
  • Give you a full breakdown of how each provider is rated for key factors, such as the customer service they offer
  • Report quotes from real customers on their experiences
  • Look at each network's coverage
  • Highlight each provider's deals and incentives.

To get all this information try Which? for just £1.

We'll tell you exactly what you need to know about all the UK's biggest mobile phone providers and will help you avoid signing up for a deal you'll come to regret.

If you're already a member then go to the log-in page to unlock the table.

Mobile phone provider satisfaction survey results
Provider WRP Customer service Ease of contacting Value for money Incentives Customer score
Subscriber only content Y 81%
Subscriber only content Y n/a n/a n/a n/a 76%
Subscriber only content Y 74%
Subscriber only content   n/a 72%
Subscriber only content   69%
Subscriber only content   n/a n/a n/a 66%
Subscriber only content   64%
Subscriber only content   63%
Subscriber only content   63%
Subscriber only content   62%
Subscriber only content   62%
Subscriber only content   62%
Subscriber only content   50%
Subscriber only content   50%
Table notes: Based on a survey of 4,026 mobile phone customers conducted in February 2017. WRP stands for Which? Recommended Provider. Customer score combines overall satisfaction and likelihood to recommend. n/a means that we didn't receive enough responses to calculate a rating

Recommendations you can trust

Which? is independent - we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We don't take advertising and we buy all the products that we test ourselves.