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1 October 2020

ID mobile review

iD Mobile is a fairly new phone network that's available from Carphone Warehouse. How did its customers rate this new kid on the block?
Hamse Yusuf

How good is iD Mobile? 2020 Which? mobile networks satisfaction survey

Before signing up for a new phone deal, read our review of iD Mobile to see how its customers rated it in our mobile phone network satisfaction survey.

In our latest survey we spoke to more than 4,000 customers from 13 of the biggest phone providers including EE, O2, Vodafone and Three. They told us exactly what they thought of their phone network, from the customer service on offer to the value for money they get. 

In this in-depth review of iD Mobile, we'll:

  • give you a full breakdown of how its customers rated it for key factors, including customer service, value for money and incentives.
  • report quotes from real iD Mobile customers on their experiences.
  • tell you whether it scored highly enough to earn our Which? Recommended Provider award.

Only logged-in Which? members can view the results in the table below. If you’re not yet a member, you can get instant access by joining Which? today.

iD Mobile customer satisfaction survey results
Recommended Provider Customer service Ease of contacting Value for money Incentives Customer score
Table notes: Results based on an online survey of 4,027 members of the public in February and March 2020.

How good is iD's mobile coverage?

iD Mobile is a virtual provider, which means it doesn't have its own phone network. Instead, it uses another providers' infrastructure – in this case Three's – and offers 3G and 4G coverage.

You can check coverage where you live by using our free interactive mobile network coverage map. Simply enter your postcode into the map and it will tell you how good Three's signal is in your area, as well as comparing it with the other providers.

iD Mobile's deals and incentives

iD Mobile offers a range of pay-monthly and pay-as-you-go (PAYG) deals to customers. 

All plans are for 30 days and includes a range of pricing options. Choosing a pay-monthly also allows you to choose whether you want a supplied handset or prefer a Sim-only option.

Pay-monthly deals start from £4/month whereas PAYG deals start from £5/month.

Check out iD Mobile’s deals today

iD Mobile stores

iD Mobile doesn't have its own stores - instead it's a Carphone Warehouse brand and so is available exclusively from its branches. And with such a large presence in the UK, it's pretty easy to track down nearby help and advice.

You can find your nearest branch using the Carphone Warehouse store locator or by calling iD customer services on 7777 (from an iD mobile) or 0333 003 7777.

Complaints about iD Mobile

In its latest report, covering the third quarter of 2019 (July to September), iD Mobile generated an average level of complaints – four per 100,000. While it can't quite match Tesco Mobile's rate (one per 100,000 customers), it's below the level of complaints generated by Vodafone and Virgin Mobile (seven per 100,000).

Find out how other providers fared in our guide to the best and worst mobile networks

Recommendations you can trust

Which? is independent - we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We don't take advertising and we buy all the products that we test ourselves.

When you click on a retailer link on our site, we may earn affiliate commission. This supports our not-for-profit mission to empower consumers and in no way affects our recommendations. Find out more .
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