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28 April 2021

ID mobile review

iD Mobile is a fairly new phone network that's available from Carphone Warehouse. How did its customers rate this new kid on the block?
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Hamse Yusuf

How good is iD Mobile?

Before signing up for a new phone deal, read our review of iD Mobile to see how its customers rated it in our mobile phone network satisfaction survey.

In our latest survey we spoke to more than 3,900 customers from 15 of the biggest phone providers including EE, O2, Vodafone and Three. They told us exactly what they thought of their phone network, from the customer service on offer to the value for money they get. 

In this in-depth review of iD Mobile, we'll:

  • give you a full breakdown of how its customers rated it for key factors, including customer service, value for money and incentives.
  • report quotes from real iD Mobile customers on their experiences.
  • tell you whether it scored highly enough to earn our Which? Recommended Provider award.

Only logged-in Which? members can view the results in the table below. If you’re not yet a member, you can get instant access by joining Which? today.

iD Mobile customer satisfaction survey results
Recommended Provider
Customer service
Ease of contacting
Value for money
Incentives
Customer score
Table notes: Results based on an online survey of 3,958 members of the public in February 2021.

What network does iD mobile use?

iD Mobile uses the Three network. iD Mobile is a virtual provider, which means it uses another providers' infrastructure – in this case Three's. It offers 3G and 4G coverage.

How good is iD's mobile coverage?

You can check coverage where you live by using our free interactive mobile network coverage map. Simply enter your postcode into the map and it will tell you how good Three's signal is in your area, as well as comparing it with the other providers.

iD Mobile's deals and incentives

iD Mobile offers a range of pay-monthly and pay-as-you-go (PAYG) deals to customers. 

All plans are for 30 days and includes a range of pricing options. Choosing a pay-monthly also allows you to choose whether you want a supplied handset or prefer a Sim-only option.

Compare the best iD Mobile Sim-only deals and see how much you could save.

iD Mobile stores

iD Mobile doesn't have its own stores – instead, it's a Carphone Warehouse brand and so is available exclusively from its branches. And with such a large presence in the UK, it's pretty easy to track down nearby help and advice.

You can find your nearest branch using the Carphone Warehouse store locator or you can access live chat services here

Find out how other providers fared in our guide to the best and worst mobile networks

Recommendations you can trust

Which? is independent - we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We're not influenced by third parties and we don't accept freebies from product manufacturers or retailers. We buy all the products that we test ourselves, so our advice helps you to make the right choice first time and avoid costly mistakes.