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Updated: 28 Apr 2022

Voxi review

We regularly survey thousands of mobile phone customers so we can tell you exactly how Voxi compares with other phone providers.
Adam Snook
Voxi's logo

How good is Voxi?

We spoke to more than 3,305 customers from 16 of the biggest phone providers including EE, O2, Three and Vodafone. They told us exactly what they thought of their phone company, from its customer service to value for money.

In this in-depth review of Voxi, we will:

  • give you a full breakdown of how its customers rated it for key factors, including customer service, value for money and incentives
  • report quotes from Voxi mobile customers on their experiences
  • tell you whether it's a Which? Recommended Provider.

Only logged-in Which? members can unlock the exclusive results on this page. If you’re not yet a member, you can get instant access by joining Which? Today.

Browse all of Voxi's Sim-only deals at Which? Switch Mobile

Voxi customer satisfaction survey results:

Recommended ProviderValue for moneyCustomer serviceNetword reliabilityDownload speedsCustomer score

Table notes:  Results based on an online survey of 3,305 members of the public in January and February 2022.

What network does Voxi use?

Voxi uses Vodafone’s network. Voxi is a virtual provider, which means it uses another provider's infrastructure – in this case Vodafone’s. It offers 3G, 4G and 5G coverage.

How good is Voxi’s mobile coverage?

You can check coverage where you live by using our free interactive mobile network coverage map. Simply enter your postcode into the map and it will tell you how good Vodafone's signal is in your area, as well as comparing it with the other providers.

Voxi’s deals and incentives

Voxi offers an extensive range of phone contracts and Sim-only deals. Cancel-anytime Sim-only deals start from £10 a month, giving you 15GB of data plus unlimited calls and texts. 

All deals receive Voxi’s flagship incentive - endless social media. Using certain apps, such as Instagram, Facebook, Snapchat, Twitter and WhatsApp, won't eat into your data allowance. However, this doesn't include making and receiving voice and video calls. 

Plans with 30GB of data or more also include endless video. This means you can watch videos on streaming services such as Amazon Prime, Netflix, Tiktok and YouTube without using any of your data allowance.

All plans include EU roaming at no extra cost, although endless social media and video is unavailable and there's a 20GB fair usage limit. 

Voxi runs a scheme called Voxi For Now, offering endless data, calls and texts for £10 a month, to people claiming certain government benefits. This plan would usually cost £35 a month. Anyone claiming jobseeker's allowance, disability allowance, Personal Independent Payment, Employment and Support Allowance or employment-based Universal Credit is eligible. There is no requirement to sign a contract, and the plan can be paused or cancelled at any time.

Compare the best Voxi Sim-only deals and see how much you could save. 

Voxi stores

Launched as a network aimed at younger, internet-focused generations, Voxi doesn’t have much of a physical presence such as stores. If you need any help or advice, Voxi doesn't have a call centre but you can use the Voxi website to live chat with its social media and website teams to resolve any issues. 

Find out how other providers fared in our guide to the best and worst mobile networks.

Recommendations you can trust

Which? is independent - we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We're not swayed by third parties and we don't accept freebies from product manufacturers or retailers. We buy all the products that we test ourselves, so our advice helps you to make the right choice first time and avoid costly mistakes.