29th July 2021
Before signing up for a new phone deal, read our review of Sky to see how it did in our regular mobile phone satisfaction survey.
In our latest survey, we spoke to more than 3,900 real customers from 13 of the biggest phone providers including EE, O2, Vodafone and Three. They told us exactly what they thought of their phone company, from the customer service on offer to the value for money they get.
In this in-depth review of Sky Mobile, we'll:
Sky Mobile customer satisfaction survey results
Ease of contacting
Value for money
Table notes: Results based on an online survey of 3,958 members of the public in February 2021.
Sky Mobile uses the O2 network. Sky Mobile is a virtual provider, which means it uses another providers' infrastructure – in this case O2's. It offers 3G, 4G and more recently, 5G coverage.
To check coverage where you live, use our free interactive . Simply enter your postcode into the map and it will tell you how good O2's signal is in your area, as well as comparing it with the other providers.
Sky Mobile offers various data allowances starting at £6 for 2GB. Alternatively, customers can pay for calls and texts on a pay-as-you-go basis, so its plans are more cost-effective for customers when bundled with Sky’s TV service.
Sky also sells bundled phone contracts, which allow you to swap your phone any time after 31 days.
Sky Mobile customers also get unlimited streaming on Sky apps and data rollover with any Sim-only or contract deal.
Sky Mobile is an online provider and doesn't have its own shops. If you need any help or advice then you need to get this via the Sky website or by calling Sky customer services on 0333 759 3978.
Which? is independent - we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We're not influenced by third parties and we don't accept freebies from product manufacturers or retailers. We buy all the products that we test ourselves, so our advice helps you to make the right choice first time and avoid costly mistakes.