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26 October 2020

Sky Mobile review

We regularly survey thousands of mobile phone customers so we can tell you exactly how Sky Mobile compares to other phone providers.
HY
Hamse Yusuf

How good is Sky Mobile? 2020 Which? mobile networks satisfaction survey

Before signing up for a new phone deal, read our review of Sky to see how it did in our regular mobile phone satisfaction survey.

In our latest survey we spoke to more than 4,000 real customers from 13 of the biggest phone providers including EE, O2, Vodafone and Three. They told us exactly what they thought of their phone company, from the customer service on offer to the value for money they get.

In this in-depth review of Sky Mobile, we'll:

  • give you a full breakdown of how its customers rated it for key factors, including customer service, value for money and incentives.
  • report quotes from real Sky Mobile customers on their experiences.
  • tell you whether it's a Which? Recommended Provider.

Only logged-in Which? members can view the results in the table below. If you’re not yet a member, you can get instant access by joining Which? today.

Sky Mobile customer satisfaction survey results
Recommended Provider Customer service Ease of contacting Value for money Incentives Customer score
Table notes: Results based on an online survey of 4,027 members of the public in February and March 2020.

How good is Sky's mobile coverage?

Sky Mobile is a virtual provider, which means it doesn't have its own phone network. Instead, it uses another providers' infrastructure – in this case O2's. Sky Mobile customers can access 2G, 3G, 4G and more recently, 5G coverage on the O2 network.

To check coverage where you live, use our free interactive mobile network coverage map. Simply enter your postcode into the map and it will tell you how good O2's signal is in your area, as well as comparing it with the other providers.

Sky Mobile deals and incentives

Sky Mobile offers various data allowances starting at £6 for 2GB. Alternatively, customers can pay for calls and texts on a pay-as-you-go basis, so its plans are more cost-effective for customers when bundled with Sky’s TV service.

Sky also sells bundled phone contracts, which allow you to swap your phone any time after 31 days.

Sky Mobile customers also get unlimited streaming on Sky apps and data rollover with any Sim-only or contract deal.

Check out the latest Sky Mobile deals.

Sky Mobile stores

Sky Mobile is an online provider and doesn't have its own shops. If you need any help or advice then you need to get this via the Sky website or by calling Sky customer services on 0330 041 2639.

Complaints about Sky Mobile

Telecoms regulator Ofcom regularly publishes information on the number of complaints it gets about the main mobile providers.

In its latest report, covering the third quarter of 2019 (July to September), Sky Mobile generated an average rate of complaints (four per 100,000 customers). In comparison, In comparison, Vodafone and Virgin Mobile generated seven complaints per 100,000 customers.

Find out how other providers fared in our guide to the best and worst mobile networks.

Recommendations you can trust

Which? is independent - we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We don't take advertising and we buy all the products that we test ourselves.