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7 May 2021

Lebara Mobile review

We regularly survey thousands of mobile phone customers so we can tell you exactly how Lebara Mobile compares with other phone providers.
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Hamse Yusuf

How good is Lebara Mobile?

Before signing up for a new phone deal, read our review of Lebara Mobile to see how it did in our regular mobile phone satisfaction survey.

In our latest survey, we spoke to more than 3,900 real customers from 15 of the biggest phone providers including EE, O2, Vodafone and Three. They told us exactly what they thought of their phone company, from the customer service on offer to the value for money they get.

In this in-depth review of Lebara Mobile, we'll:

  • give you a full breakdown of how its customers rated it for key factors, including customer service, value for money and incentives.
  • report quotes from real Lebara Mobile customers on their experiences.
  • tell you whether it's a Which? Recommended Provider.

Which? members have full access to the information in the table below. Join Which? to unlock the table.

Lebara Mobile customer satisfaction survey results
Recommended Provider Customer service Ease of contacting Value for money Incentives Customer score
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Table notes: Results based on an online survey of 3,958 members of the public in February 2021

What network does Lebara Mobile use?

Lebara Mobile runs on the Vodafone network. Lebara Mobile is a virtual provider, which means it uses another provider's infrastructure – in this case Vodafone's. It offers 3G and 4G coverage.

How good is Lebara's mobile coverage?

Lebara Mobile offers 3G and 4G coverage with Vodafone's network, claiming coverage of over 98%. 

To check coverage where you live, use our free interactive mobile network coverage map. Simply enter your postcode into the map and it will tell you how good Vodafone's signal is in your area, as well as comparing it with the other providers.

Lebara Mobile's deals and incentives

Lebara Mobile only has Sim-only deals that come with no contract ranging from 2GB for £5 to unlimited data for £30 a month. Most deals come with unlimited minutes and texts. 

Most packages also come with a selected number of international minutes to 41 countries including USA, Canada, Australia and New Zealand

Lebara Mobile doesn't have the range of incentives offered by other networks and its out-of-bundle prices are not the cheapest. However, out-of-bundle charges are automatically set at zero meaning no extra charges will be applied without your express permission.

Lebara Mobile stores

Lebara Mobile Sim cards and PAYG handsets are available from many supermarkets but there are no dedicated Lebara Mobile stores where you can get help should you need it.

To find help, you can contact Lebara by dialing 5588 on a Lebara Sim-enabled phone, calling 0207 031 0791 or via live chat on Lebara's website.

Find out how other providers fared in our guide to the best and worst mobile networks

Recommendations you can trust

Which? is independent - we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We're not influenced by third parties and we don't accept freebies from product manufacturers or retailers. 

We buy all the products that we test ourselves, so our advice helps you to make the right choice first time and avoid costly mistakes.


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