26th July 2021
Lebara Mobile is a small pay-as-you-go mobile phone provider. How did its customers rate it in our latest mobile phone satisfaction survey?
Before signing up for a new phone deal, read our review of Lebara Mobile to see how it did in our regular mobile phone satisfaction survey.
In our latest survey, we spoke to more than 3,900 real customers from 15 of the biggest phone providers including EE, O2, Vodafone and Three. They told us exactly what they thought of their phone company, from the customer service on offer to the value for money they get.
In this in-depth review of Lebara Mobile, we'll:
Lebara Mobile customer satisfaction survey results
Ease of contacting
Value for money
Table notes: Results based on an online survey of 3,958 members of the public in February 2021
Lebara Mobile runs on the Vodafone network. Lebara Mobile is a virtual provider, which means it uses another provider's infrastructure – in this case Vodafone's. It offers 3G and 4G coverage.
Lebara Mobile offers 3G and 4G coverage with Vodafone's network, claiming coverage of over 98%.
To check coverage where you live, use our free interactive . Simply enter your postcode into the map and it will tell you how good Vodafone's signal is in your area, as well as comparing it with the other providers.
Lebara Mobile only has Sim-only deals that come with no contract ranging from 2GB for £5 to unlimited data for £30 a month. Most deals come with unlimited minutes and texts.
Most packages also come with a selected number of international minutes to 41 countries including USA, Canada, Australia and New Zealand
Lebara Mobile doesn't have the range of incentives offered by other networks and its out-of-bundle prices are not the cheapest. However, out-of-bundle charges are automatically set at zero meaning no extra charges will be applied without your express permission.
Lebara Mobile Sim cards and PAYG handsets are available from many supermarkets but there are no dedicated Lebara Mobile stores where you can get help should you need it.
To find help, you can contact Lebara by dialing 5588 on a Lebara Sim-enabled phone, calling 0207 031 0791 or via live chat on Lebara's website.
Which? is independent - we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We're not influenced by third parties and we don't accept freebies from product manufacturers or retailers.
We buy all the products that we test ourselves, so our advice helps you to make the right choice first time and avoid costly mistakes.