26th July 2021
Before signing up for a new phone deal, read our review of Asda Mobile to see how it did in our regular mobile phone satisfaction survey.
In our latest survey, we spoke to more than 3,900 real customers from 15 of the biggest phone providers including EE, O2, Vodafone and Three. They told us exactly what they thought of their phone company, from the customer service on offer to the value for money they get.
In this in-depth review of Asda Mobile, we'll:
Asda Mobile customer satisfaction survey results
Ease of contacting
Value for money
Asda Mobile runs on the Vodafone network. Asda Mobile is a virtual provider, which means it uses another provider's infrastructure – in this case, Vodafone's. It offers 3G, 4G and 5G coverage.
With Asda Mobile's recent switch to the Vodafone network, it claims that it has up to 99% population coverage.
To check coverage where you live, use our free interactive . Simply enter your postcode into the map and it will tell you how good EE's signal is in your area, as well as comparing it with the other providers.
Asda Mobile offers a variety of 30-day bundles depending on how much you top up, ranging from £5 for unlimited minutes and texts and 1GB data to £25 for unlimited minutes and texts with 50GB of data. There are also data-only bundles for high data users and a 'Talk and Text' bundle if you need no data at all.
Asda Mobile also has three unlimited plans which have speed restrictions of 2Mb, 10Mb and 150Mb.
Asda Mobile doesn't have the range of incentives offered by other networks. But its out-of-bundle prices are extremely low – 4p/minute, 4p/text and 4p/MB.
Asda Mobile Sim cards and PAYG handsets are available from many Asda supermarkets but there are only a handful of dedicated Asda Mobile stores where you can get help should you need it.
To find your nearest branch, or to get advice over the phone, contact Asda Mobile customer services on 2732 (from an Asda Mobile device) or 0808 006 2732.
Which? is independent – we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We're not influenced by third parties and we don't accept freebies from product manufacturers or retailers.
We buy all the products that we test ourselves, so our advice helps you to make the right choice first time and avoid costly mistakes.