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Mobile phone provider reviews

Plusnet mobile

By Hamse Yusuf

Article 7 of 13

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

We regularly survey thousands of mobile phone customers so we can tell you exactly how Plusnet compares to other mobile phone providers.

How good is Plusnet mobile? 2019 Which? mobile provider satisfaction survey

Before signing up for a new phone deal, read our review of Plusnet to see how it did in our regular mobile phone satisfaction survey.

In our latest survey we spoke to more than 6,100 real customers from 13 of the biggest phone providers including EE, O2, Vodafone and Three. They told us exactly what they thought of their phone company, from the customer service on offer to the value for money they get.

Plusnet customer satisfaction survey results
Recommended Provider Customer service Ease of contacting Value for money Incentives Customer score
Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Table notes: Ratings and scores based on a survey of Which? members in January and February 2019.

In this in-depth review of Plusnet mobile, we'll:

  • give you a full breakdown of how its customers rated it for key factors, including customer service, value for money and incentives.
  • report quotes from real Plusnet mobile customers on their experiences.
  • tell you whether it's a Which? Recommended Provider.

Only logged-in Which? members can view the results in the table below. If you’re not yet a member, you can get instant access by joining Which? today.

How good is Plusnet's mobile coverage?

Plusnet is a virtual provider, which means it doesn't have its own phone network. Instead it uses another providers' infrastructure – in this case EE's - and offers 2G, 3G and 4G coverage.

To check coverage where you live, use our free interactive coverage map. Simply enter your postcode into the map and it will tell you how good EE's signal is in your area, as well as comparing it with the other providers.

Plusnet Mobile's deals

Plusnet is best known as a broadband provider but also offers Sim-only phone deals that you can use with your own mobile (it doesn't sell handsets).All its packages are available on either 12 month or 30 day contracts, making it easy to change your allowance should you need to.

Find out how customers rate Plusnet as a broadband provider.

You don't need to have a broadband deal with Plusnet to take out one of its mobile packages but broadband customers tend to receive special offers such as extra data.

Prices start at just £5/month and you can add one-off bundles of extra minutes, texts or data if you run short.

The provider doesn't offer many incentives (beyond better deals for broadband customers), though does let phone customers cap their monthly spending to prevent them running up huge bills.

Plusnet stores

Plusnet doesn't have its own stores.

If you need any help or advice then you need to get this via its website or by calling Plusnet customer services on 0800 079 1133 (or 500 from a Plusnet Mobile).

Complaints about Plusnet

Telecoms regulator Ofcom regularly publishes information on the number of complaints it gets about the main mobile providers. Unfortunately, Plusnet's market share is too small for Ofcom to release these figures.

Read in-depth reviews of all the major phone networks in our mobile phone providers guide.

Recommendations you can trust

Which? is independent - we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We don't take advertising and we buy all the products that we test ourselves.