29th July 2021
Before signing up for a new mobile deal, read our review of Plusnet to see how it scored in our exclusive mobile network satisfaction survey.
We spoke to more than 3,900 real customers from 15 of the biggest phone providers including EE, O2, Vodafone and Three. They told us exactly what they thought of their mobile network, from the customer service on offer to the value for money they get.
In this in-depth review of Plusnet mobile, we'll:
Plusnet customer satisfaction survey results
Ease of contacting
Value for money
Plusnet uses the EE network. Plusnet is a virtual provider, which means it uses another provider's infrastructure – in this case EE's. It offers 3G and 4G coverage.
To check coverage where you live, use our free interactive . Simply enter your postcode into the map and it will tell you how good EE's signal is in your area, as well as comparing it with the other providers.
Plusnet is best known as a broadband provider but also offers Sim-only phone deals that you can use with your own mobile (it doesn't sell handsets). All its packages are available on either 12-month or 30-day contracts, making it easy to change your allowance should you need to.
You don't need to have a broadband deal with Plusnet to take out one of its mobile packages, but broadband customers tend to receive special offers such as extra data.
Plusnet Mobile's standard tariffs start at just £7/month but it often runs promotional deals that can get you some great discounts and you can add one-off bundles of extra minutes, texts or data if you run short.
The network doesn't offer many incentives (beyond 2GB extra data for broadband customers), although it does let phone customers cap their monthly spending to prevent them from running up huge bills.
Plusnet doesn't have its own stores.
Which? is independent - we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We're not influenced by third parties and we don't accept freebies from product manufacturers or retailers. We buy all the products that we test ourselves, so our advice helps you to make the right choice first time and avoid costly mistakes.