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29 October 2020

Plusnet mobile

Better known as a broadband provider, Plusnet also offers Sim-only mobile deals. How does it compare with bigger providers such as EE and O2?.
HY
Hamse Yusuf

How good is Plusnet mobile? 2020 Which? mobile networks satisfaction survey

Before signing up for a new mobile deal, read our review of Plusnet to see how it scored in our exclusive mobile network satisfaction survey.

We spoke to more than 4,000 real customers from 13 of the biggest phone providers including EE, O2, Vodafone and Three. They told us exactly what they thought of their mobile network, from the customer service on offer to the value for money they get.

In this in-depth review of Plusnet mobile, we'll:

  • give you a full breakdown of how its customers rated it for key factors, including customer service, value for money and incentives.
  • report quotes from real Plusnet mobile customers on their experiences.
  • tell you whether it's a Which? Recommended Provider.

Only logged-in Which? members can unlock the exclusive results on this page. If you’re not yet a member, you can get instant access by joining Which? today.

Plusnet customer satisfaction survey results
Recommended Provider Customer service Ease of contacting Value for money Incentives Customer score
Table notes: Results based on an online survey of 4,027 members of the public in February and March 2020.

How good is Plusnet's mobile coverage?

Plusnet is a virtual provider, which means it doesn't own its own phone network. Instead it uses another provider's infrastructure – in this case EE's - and offers 2G, 3G and 4G coverage.

To check coverage where you live, use our free interactive mobile network coverage map. Simply enter your postcode into the map and it will tell you how good EE's signal is in your area, as well as comparing it with the other providers.

Plusnet Mobile's deals

Plusnet is best known as a broadband provider but also offers Sim-only phone deals that you can use with your own mobile (it doesn't sell handsets). All its packages are available on either 12-month or 30-day contracts, making it easy to change your allowance should you need to.

Find out how customers rate Plusnet as a broadband provider.

You don't need to have a broadband deal with Plusnet to take out one of its mobile packages, but broadband customers tend to receive special offers such as extra data.

Plusnet Mobile's standard tariffs start at just £7.50/month but it often runs promotional deals that can get you some great discounts and you can add one-off bundles of extra minutes, texts or data if you run short.

The network doesn't offer many incentives (beyond extra data for broadband customers), although it does let phone customers cap their monthly spending to prevent them running up huge bills.

Take a closer look at Plusnet Mobile’s Sim-only deals

Plusnet stores

Plusnet doesn't have its own stores.

If you need any help or advice, you need to get this via the Plusnet website or by calling Plusnet customer services on 0800 079 1133 (or 500 from a Plusnet Mobile).

Complaints about Plusnet

Telecoms regulator Ofcom regularly publishes information on the number of complaints it gets about the main mobile providers. Unfortunately, Plusnet's market share is too small for Ofcom to release these figures.

Find out how other providers fared in our guide to the best and worst mobile networks

Recommendations you can trust

Which? is independent - we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We don't take advertising and we buy all the products that we test ourselves.

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