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21 January 2021

Utility Warehouse mobile review

We regularly survey thousands of mobile phone customers so we can tell you exactly how Utility Warehouse compares with other mobile phone providers.
Hamse Yusuf

How good is Utility Warehouse mobile? 2020 Which? mobile networks satisfaction survey

Before signing up for a new phone deal, read our review of Utility Warehouse to see how it did in our regular mobile phone satisfaction survey.

In our latest survey we spoke to more than 4,000 real customers from 13 of the biggest phone providers, including EE, O2, Vodafone and Three. They told us exactly what they thought of their phone company, from the customer service on offer to the value for money they get.

In this in-depth review of Utility Warehouse mobile, we'll:

  • give you a full breakdown of how its customers rated it for key factors, including customer service, value for money and incentives.
  • report quotes from real Utility Warehouse mobile customers on their experiences.
  • tell you whether it's a Which? Recommended Provider.

Only logged-in Which? members can view the results in the table below. If you’re not yet a member, you can get instant access by joining Which? today.

Utility Warehouse customer satisfaction survey results
Recommended Provider Customer service Ease of contacting Value for money Incentives Customer score
Table notes: Results based on an online survey of 4,027 members of the public in February and March 2020.

What network does Utility Warehouse use?

Utility Warehouse uses the EE network. Utility Warehouse is a virtual provider, which means it uses another provider's infrastructure – in this case EE's. It offers 3G and 4G coverage.

How good is Utility Warehouse's mobile coverage?

To check coverage where you live, use our free interactive mobile network coverage map. Simply enter your postcode into the map and it will tell you how good EE's signal is in your area, as well as comparing it with the other providers.

Utility Warehouse's mobile deals

Self-styled as the biggest mobile provider you've never heard of, Utility Warehouse offers mobile phone contracts and Sim-only deals alongside energy and broadband packages.

Find out how customers rate Utility Warehouse as a broadband provider and as an energy provider.

The more services you choose from Utility Warehouse, the more benefits you’ll get, such as an extra 6GB of monthly data and free mobile phone protection when you pick the mobile, phone and broadband bundle.

Customers can save even more by using Utility Warehouse's cashback card (valid at more than 40 retailers).

Utility Warehouse's mobile deals cost from £10/month. It promises not to raise prices during your contract and will automatically stop charging for the handset once your contract comes to an end (effectively switching you to a Sim-only deal and only charging you for your phone usage).

You can switch to a different price plan at any time – even mid contract – and because you can't spend more than the cost of your price plan (unless you add a top-up) you'll never be hit with an unexpectedly high bill.

Utility Warehouse stores

Utility Warehouse doesn't have its own stores.

If you need any help or advice, you need to get this via its website or by calling Utility Warehouse customer services on 0333 777 3212.

Complaints about Utility Warehouse

Telecoms regulator Ofcom regularly publishes information on the number of complaints it gets about the main mobile providers. Unfortunately, Utility Warehouse's market share is too small for Ofcom to release these figures.

Find out how other providers fared in our guide to the best and worst mobile networks

Recommendations you can trust

Which? is independent – we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We don't take advertising and we buy all the products that we test ourselves.

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