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21 April 2021

Utility Warehouse mobile review

We regularly survey thousands of mobile phone customers so we can tell you exactly how Utility Warehouse compares with other mobile phone providers.
Hamse Yusuf

How good is Utility Warehouse mobile?

Before signing up for a new phone deal, read our review of Utility Warehouse to see how it did in our regular mobile phone satisfaction survey.

In our latest survey we spoke to more than 3,900 real customers from 13 of the biggest phone providers, including EE, O2, Vodafone and Three. They told us exactly what they thought of their phone company, from the customer service on offer to the value for money they get.

In this in-depth review of Utility Warehouse mobile, we'll:

  • give you a full breakdown of how its customers rated it for key factors, including customer service, value for money and incentives.
  • report quotes from real Utility Warehouse mobile customers on their experiences.
  • tell you whether it's a Which? Recommended Provider.

Only logged-in Which? members can view the results in the table below. If you’re not yet a member, you can get instant access by joining Which? today.

Utility Warehouse customer satisfaction survey results
Recommended ProviderCustomer serviceEase of contactingValue for moneyIncentivesCustomer score
Table notes: Results based on an online survey of 3,958 members of the public in February 2021.

What network does Utility Warehouse use?

Utility Warehouse uses the EE network. Utility Warehouse is a virtual provider, which means it uses another provider's infrastructure – in this case EE's. It offers 3G and 4G coverage.

How good is Utility Warehouse's mobile coverage?

To check coverage where you live, use our free interactive mobile network coverage map. Simply enter your postcode into the map and it will tell you how good EE's signal is in your area, as well as comparing it with the other providers.

Utility Warehouse's mobile deals

Self-styled as the biggest mobile provider you've never heard of, Utility Warehouse offers mobile phone contracts and Sim-only deals alongside energy and broadband packages.

Find out how customers rate Utility Warehouse as a broadband provider and as an energy provider.

Customers can save even more by using Utility Warehouse's cashback card (valid at more than 40 retailers).

Utility Warehouse only has two deals: 

  • Value, which gives you 1GB data and 450 minutes for £10 a month 
  • Unlimited, which gives you unlimited data and minutes for £20 a month

Utility Warehouse also has bundles for the Unlimited Sim where you can add three extra Unlimited sims for your family at £10 per month extra per Sim, meaning you can spend £50 per month on four unlimited sims, saving £30 per month.

Utility Warehouse stores

Utility Warehouse doesn't have its own stores.

If you need any help or advice, you need to get this via its website or by calling Utility Warehouse customer services on 0333 777 0777.

Find out how other providers fared in our guide to the best and worst mobile networks

Recommendations you can trust

Which? is independent – we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We're not influenced by third parties and we don't accept freebies from product manufacturers or retailers. We buy all the products that we test ourselves, so our advice helps you to make the right choice first time and avoid costly mistakes.