We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Reviews based on facts
Our rigorous tests find the facts, and our impartial reviews tell you the truth about how products perform. First month £5, then £9.99 per month, cancel anytime.
Try Which?

When you click on a retailer link on our site, we may earn affiliate commission to help fund our not-for-profit mission.Find out more.

28 April 2021

Virgin Mobile review

We regularly survey thousands of mobile phone customers so we can tell you exactly how Virgin Mobile compares with other phone providers.
HY
Hamse Yusuf

How good is Virgin Mobile?

Before signing up for a new phone deal, read our review of Virgin to see how it did in our regular mobile phone satisfaction survey.

In our latest survey we spoke to more than 3,900 real customers from 15 of the biggest phone providers, including Vodafone, O2, Vodafone and Three. They told us exactly what they thought of their phone company, from the customer service on offer to the value for money they get.

In this in-depth review of Virgin Mobile, we'll:

  • give you a full breakdown of how its customers rated it for key factors, including customer service, value for money and incentives.
  • report quotes from real Virgin Mobile customers on their experiences.
  • tell you whether it's a Which? Recommended Provider.

Only logged-in Which? members can view the results in the table below. If you’re not yet a member, you can get instant access by joining Which? today.

Virgin Mobile customer satisfaction survey results
Recommended Provider Customer service Ease of contacting Value for money Incentives Customer score
Member content
Member content
Member content
Member content
Member content
Member content
Table notes: Results based on an online survey of 3,958 members of the public in February 2021.

What network does Virgin Mobile use?

Virgin Mobile uses the Vodafone network. Virgin Mobile is a virtual provider, which means it uses another provider's infrastructure – in this case, Vodafone's. It offers 3G, 4G and 5G coverage.

How good is Virgin's mobile coverage?

To check coverage where you live use our free interactive mobile network coverage map. Simply enter your postcode into the map and it will tell you how good Vodafone's signal is in your area, as well as comparing it with the other providers.

Virgin Mobile deals and incentives

Virgin Mobile offers bundled contract deals that includes a new smartphone. Virgin Mobile has recently stopped offering PAYG deals to new customers, so if you are in the market for one, best to go elsewhere.

WhatsApp, Facebook Messenger and Twitter usage don't count against your data allowance (except voice and video calls) and you can rollover your unused data as well.

Compare the best Virgin Mobile Sim-only deals and see how much you could save.

Virgin Mobile stores

Virgin Mobile appears on the high street under the Virgin Media umbrella. Advisors in these stores are able to give help and advice on mobile issues or on broadband/pay TV.

You can find your nearest branch using the Virgin Media store locator or by calling Virgin Mobile customer services on 789 (from a Virgin Mobile device) or 0345 600 0789.

Find out how other providers fared in our guide to the best and worst mobile networks

Recommendations you can trust

Which? is independent – we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We're not influenced by third parties and we don't accept freebies from product manufacturers or retailers. We buy all the products that we test ourselves, so our advice helps you to make the right choice first time and avoid costly mistakes.


LATEST NEWS IN Which? Broadband, mobile and TV services See all news
5 reasons you’re wrong about switching broadband provider

5 reasons you’re wrong about switching broadband provider

10th June 2021 Broadband, mobile & TV services
Mobile data roaming in green list countries: how much will it cost?

Mobile data roaming in green list countries: how much will it cost?

20th May 2021 Broadband, mobile & TV services
Telecoms regulator calls on providers to improve customer service

Telecoms regulator calls on providers to improve customer service

7th May 2021 Broadband, mobile & TV services
Broadband annual price rises: which providers hike costs the most?

Broadband annual price rises: which providers hike costs the most?

25th May 2021 Broadband, mobile & TV services